Vending Route Supervisor - Trolley Hospitality Companies

Trolley House Refreshments is expanding and looking for Route Supervisor to join our Chesapeake cross-dock team. We are a high-energy, team-oriented, refreshment company and are part of Richmond-based Trolley Hospitality Companies. Not only were we awarded one of the Top Workplaces by the Richmond Times-Dispatch three years running but last year we were also honored with the 'Operator of the Year' award by the National Automatic Merchandising Association.

We understand that our success is driven by the dedication and passion of our employees and together we fulfill our mission of delivering happiness to our customers, our community, and our employees. We hope you will join us!

Values we live by:

• No excuses
• Do the right thing
• Can-do attitude
• Always growing
• Help first--be part of the solution
• Transparency and honesty--no BS

Please visit our website at www.trolleyhouseva.com to learn more!

About you:

• You are a morning person and like to start your day before the sun rises.
• You take pride in consistent communication with customers and coworkers.
• Smoothing ruffled feathers is your superpower.
• You are a whiz at managing logistics behind the scenes.
• You like being exceptionally good at what you do.
• You are a quick mover and like to get things done efficiently.
• You seek out opportunities to "leave it better than you found it."
• You understand the importance of meeting deadlines and commitments.
• You are willing to own your mistakes and learn from them.

How You Will Make An Impact:

The Route Supervisor coordinates and supervises the activities of Route Drivers with the purpose of efficiently transporting and merchandising vending products to customers. This position also assists with operations and customer satisfaction functions. Some of the essential job duties are:

• Enhance customer relations through professional and friendly customer service
• Address customer complaints as they arise, responding to customer needs and requests promptly
• Visit key accounts regularly to identify customer needs and issues
• Troubleshoot basic service issues while onsite
• Be familiar with routes and provide relief to drivers, as needed
• Optimize routes and customer accounts in our vending management system
• Run reports and analyze route data
• Maintain planograms within the vending management system
• Work to reduce waste and maximize time between vending and market visits
• Assist with managing training and safety programs
• Perform routine ride alongs with drivers
• Assist with scheduling new driver training and development

What You Bring to the Table:

• 2+ years experience as a full-service vending route driver or similar
• Experience managing and training teams
• Computer savvy with knowledge of MS Office (especially Excel)
• Valid driver's license (standard operator's license, CDL not required)
• Minimum of five (5) years safe driving experience
• Excellent customer service skills
• Ability to work early morning hours starting at 5am, Monday thru Friday
• Must be able to routinely lift and maneuver 25 lbs. while loading/unloading product from truck. Must be able to occasionally lift and maneuver 50+ lbs. Also requires bending, pushing, pulling, reaching, and extended walking.

The Good Stuff!

• $55k-$62k a year
• Paid holidays and PTO
• Medical, Dental, and Vision insurance plans available
• 401(k) retirement plan and company match after 1 year of employment
• Company paid Life and Short Term Disability insurance
• Discounts at all Trolley House Hospitality companies including catering services, Gourmet Gang delis, and vending items in our warehouse