Vehicle Exchange Coordinator - Hendrick Automotive Group

Location: 543 N. McPherson Church Rd, Fayetteville, North Carolina 28303

Summary: Primarily responsible for increasing vehicle sales for the dealership by generating sales leads by targeting service customers during service appointments.

Supervisory Responsibilities:  This job has no direct supervisory responsibilities.

Essential Duties and Responsibilitiesinclude the following:

• Meets dealership sales goals establish by the General Manager
• Run daily reports to generate effective leads for both the New and Used Sales departments, as well as the Finance department from the Service department appointment list.
• Greet customers in the Service Department daily to determine if there are any sales opportunities with scheduled service customers’ vehicles.
• Engages in business development by interviewing service customers and presenting comparison reports of their vehicle versus purchasing a new/used vehicle.
• Refer interested service customers to the sales department.
• Addresses customer concerns.
• Demonstrate effective follow up and follow through with customers.
• Utilize software to prepare and present marketing materials and comparison reports to customers.
• Prepare reports and metrics as requested by management.
• Works closely with sales team, Sales Managers and Service Manager
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system    
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o   GED

√   High School Diploma

o   Associate Degree

o   Bachelor Degree

o   Master Degree

o   Doctorate Degree

Field of Study/Work Experience:

o   Accounting

√   Automotive

o   Business

o   Human Resources

o   Information Technology

Desired Work Experience:

√    up to 3 years

o   3-5 years

o   5+ years

Education/Work Experience:

Previous customer service and/or sales experience.  Ability to deliver superior customer satisfaction.

Certificates and Licenses:

o  Valid Driver’s License

o   Automobile Salesperson License

Computer Skills:

Intermediate knowledge of Microsoft Office products.  Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Strong interpersonal and skills.

Attendance Expectations:

The position requires regular and predictable attendance.  Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.

Environment Demands:

Duties are performed primarily in the Business Development Center.  Work involves continuous contact and interaction with customers and dealership personnel.  Work includes movement around dealership facilities. 

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos.  Ability to receive and communicate with customers courteously, efficiently, and professionally.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions.  Ability to deal with standardized situations.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.  This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.