Vehicle Diagnostic Specialist - Snap-on Inc
San Jose, CA 95138
About the Job
The global leader in automotive diagnostic equipment, Snap-on Diagnostics has an immediate opening for a Vehicle Diagnostic Specialist. The successful candidate will be involved in the collection of data and testing of vehicle communication software. Establishing and maintaining contacts to source the vehicles needed to facilitate project requirements. Logging of accurate test results and defects when encountered. The vehicle testing activity may take place in the field (at Independent Shops, Auto Dealerships and Auto Auctions) or in-house dependent on the requirements of the project.
Responsibilities:Key Tasks:
- Understands vehicle technology, including demonstrated good knowledge of electronic control units and diagnosis of same
- Making vehicle communication recordings of vehicle data when required
- Performs in-field vehicle VCS testing for bundle requirements
- Regression testing of existing content
- Performs in-field vehicle VCS testing for new hardware and products
- Daily recording of test details on standardized forms dependent on project
- Daily updating test matrices with tested vehicle information
- Daily data entry into bug tracking program
- Verification of defects once resolved
- Escalating serious problems to appropriate management
- Interacting with in-house Applications and Software Teams to explain details of problems found (when needed)
- Maintaining good working relationships with field test sites
- Identifying additional test sites when possible
- Awareness of work practices SEQ, Quality and E, H & S system requirements, department’s objectives and subsequent changes
- The employee will observe confidentiality regarding Snap-on’s products and policies and refrain from any disclosure, which may be prejudicial to copyrights or other Intellectual properties
Work Environment:
- Mainly field based with some office work and travel required
Qualifications and Skills:
- Experience as qualified automotive repair technician
- Automotive diagnostic experience using scan tools
- Aptitude and willingness to keep abreast of automotive developments and technologies.
- Experience with computer data entry.
- Good written and verbal communication skills
- Experience using basic word processing and spreadsheet software
- Basic computer user knowledge
Preferred:
- Recognized Automotive degree, certification, or qualification in Automotive Technology
- Established network of automotive contacts, with a willingness to develop more
- Automotive diagnostic software testing and troubleshooting
Snap-on Incorporated is a leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hand and power tools, tool storage, diagnostics software, information and management systems, shop equipment and other solutions for vehicle dealerships and repair centers, as well as for customers in industries, including aviation and aerospace, agriculture, construction, government and military, mining, natural resources, power generation and technical education.
Snap-on also derives income from various financing programs to facilitate the sales of its products. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. Founded in 1920, Snap-on is a $4.5 billion, S&P 500 company headquartered in Kenosha, Wisconsin.