Vehicle Delivery Specialist- Subaru - Castle Subaru-Mitsubishi

Are you passionate about your career and want to work in the automotive industry?  Castle Automotive Group has an opportunity for you at our Portage Subaru location. Our Team is a group of hard-working professionals who are passionate about our vehicles and being Number 1 in customer service. 

The Subaru Delivery Specialist is responsible for delivering comprehensive product information and a superior customer experience before, during and after the sales process. We are currently seeking a unique individual that understands and can relay complex technology to customers and enjoys doing it. The individual we seek will be technically savvy and possess exceptional customer handling skills.

JOB SUMMARY 

Responsible for introducing customers to their new vehicle and review the features of each vehicle. Responsible for delivering vehicle to customer according to dealership and manufacturer guidelines.  

ESSENTIAL JOB RESPONSIBILITIES:  

• Provide an outstanding customer experience in each customer interaction that drives loyalty to the retailer and Subaru.
• Engage customers to return to the retailer for a Love-Encore redelivery and perform a customer focused explanation of sophisticated systems for customer understanding.
• Provide a comprehensive and detailed Subaru delivery explaining all Subaru manuals, brochures, and literature.
• Provide and offer comprehensive product information throughout the sales process to customers.
• Support the Sales Consultant with customer questions regarding product features and benefits.
• Locate and collect technical Subaru information and make it available as a resource for the entire retailer staff.
• Be able to meet and greet and interact with customers effectively.
• Fully explain Subaru features, applications, and benefits.
• Follow-up with Subaru customers after the sale and all deliveries to ensure the customer is satisfied to positively impact customer loyalty.
• Strong computer and phone skills.
• Acquire and maintain knowledge on all Subaru vehicles and technology.
• Attend and graduate from the Subaru Star Academy (Boot Camp).
• Attain Subaru Delivery Specialist Certification.
• Study and understand Subaru competitors and the Subaru advantages over each.
• Achieve customer satisfaction targets as assigned by management.
• Uphold high ethical standards and maintain a professional appearance at all times.
   Any other reasonable tasks as assigned by management. 

What We Offer:

• 401(K) with employer match
• Major Medical & Dental (50% employee paid premium)
• Vision
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance
• Paid Time Off 
• Employee vehicle purchase discounts
• Flexible work schedule
• Career advancement

To learn more about us visit: https://jointeamcastle.com/ 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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