Vehicle Acquisition Specialist - AutoNation USA Centennial

Position Overview

The BDC Vehicle Acquisition Specialist will be specifically trained to acquire additional inventory for the dealership by actively prospecting outside of the AutoNation Customer Network. Supporting our We’ll Buy Your Car (WBYC) marketing efforts, the Vehicle Acquisition Specialist will utilize all available prospecting resources to identify and engage private parties looking to sell their vehicle.  Resources include third party websites, 3rd party lead sources, previous customers located in our database, service clientele, etc. This Associate will enjoy consistent interaction with customers and AutoNation dealership team members throughout the day, working via phone to develop relationships. This role will primarily make cold contact with prospects who have their vehicle advertised for sale, online. S/he will set appointments with potential customers to visit a dealership for an onsite appraisal and help execute the AutoNation We'll Buy Your Car Same-Day Payment process.

Our Associates provide an exceptional customer experience, appropriately managing the customer’s expectations, and communicating throughout the We'll Buy Your Car process.  The Vehicle Acquisition Specialist will strive to deliver on the ‘check within an hour’ promise of the We'll Buy Your Car program by coordinating visits for our customers ensuring a peerless customer experience when they visit the dealership to complete their transactions.

Who would I interact with?

This position interacts daily with Customers, BDC Associates, the BDC Manager, dealership Sales Associates and Managers, General Managers, Market and Region leadership, and other AutoNation support staff.

Where would I work?

This position will be required to work onsite at our dealerships located in Tempe, Arizona. All duties will be performed indoors in an office/ contact center setting. Free parking is located onsite for all AutoNation Associates.

What are the day-to-day responsibilities?

• Initiate outbound phone calls / emails and deliver prepared scripts to prospects to schedule appointments to acquire their vehicles
• Consistent follow-up process in an attempt to schedule the appointment
• Identify and overcome objections
• Review vehicle condition reports
• Using sound judgement, research, and excellent interpersonal skills to make offers on vehicles and close sales
• Driving incremental business through a high-level of engagement with customers.
• Turn prospective Vehicle Procurement Customers over to an “elite” sales team for a sales opportunity
• Work with management to identify current inventory needs.
• Other duties and responsibilities as assigned.

What are the requirements for this job?

• High school diploma or equivalent
• Excellent oral, written and interpersonal communication skills
• Ability to read and comprehend instructions and information
• 1-3 years of Sales Experience preferred
• Ability to work a flexible schedule to accommodate the needs of the customer, including: days, evenings, Saturdays, and some holidays
• Computer literate, with the capability to handle moving between various internet-based software programs simultaneously
• Strong organizational, problem solving, and follow-up skills
• Professional demeanor and appearance

Physical Requirements:

• The ideal candidate must be able to complete all physical requirements of the job with, or without, a reasonable accommodation.
• Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
• The ability to hear, understand, and distinguish speech and/or other sounds (e.g., phone messages, computer alerts, virtual or in-person conversations, training videos or emergency alarms).
• Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
• Must be able to work in a stationary position 90% of the time, sitting at a desk while working on the phone.
• Range of motion and dexterity needed to operate computer, keyboard, and telephone functions in a repetitive manner.
• Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing).