Value-Based Programs Compass Analyst - Humana
Salem, OR
About the Job
Become a part of our caring community and help us put health first
The Value-Based Programs Compass Analyst plays a crucial role in partnering with Humana market relationship owners to grant provider partners access to Population Insights Compass, Humana’s Population Health Platform. Compass is a tool used by physician teams to manage the care of their members. The Value-Based Programs Compass Analyst supports successful value-based and Fee for Service provider relationships in granting Compass access with a focus on improving the provider experience and achieving path-to-value goals through analysis and collaboration of provider access, loading and maintenance.
The primary responsibilities include managing incoming access cases to Compass to ensure prompt execution per SLA (service level agreement), validating access requests, and ensuring operational and support readiness. This role involves providing technical support to internal and external teams, troubleshooting Compass access issues, and effectively communicating with end users. Additionally, the Analyst conducts Compass user education through screenshares, emails, and phone calls, including password reset guidance and documenting procedures for production support.
+ Plans and organizes content creation, including market response scripts, which aligns with Compass application goals and target audience.Manages multiple email inboxes and uses creative and innovative thinking to aid in developing outbound communication content.
+ Serves as the interface between the Compass and internal Compass access and provider access customer.
+ The role will overseeadditional projects and responsibilities as needed to support the team’s objectives in relation to training/Education and Support team workflows.
+ Collaborate effectively across multiple IT teams, external Compass users, and a broad group of user stakeholder groups.
+ Serves as a member of the Compass support team to execute access requests for internal users and provider access requests.
+ Documenting procedures for Production Support
+ Oversees Data issues cases and attend Data stand up call
+ Various Compass platform user education outreach/support
+ Uses excel to analyze, research and load Provider Access to Compass
+ Supports the markets in all value-based Compass access administration strategies and supports implementation of those strategies through regular engagement and analytical support. The ideal applicant will possess the following skills:
+ Problem Solving
+ Provider Management
+ Relationship management
+ Consumer Experiences
+ Confidentiality
+ Data Analysis
+ Detail-Oriented
+ Exceptional Communication Skills
+ Critical Thinking Skills
In addition to being a great place to work, Humana also offers industry leading benefits for all employees, starting your FIRST day of employment. Benefits include:
+ Medical Benefits
+ Dental Benefits
+ Vision Benefits
+ Health Savings Accounts
+ Flex Spending Accounts
+ Life Insurance
+ 401(k)
+ PTO including 8 paid holidays, one personal holiday, one day of volunteer time off, 23 days of annual PTO, parental leave, caregiving leave, and weekly well-being time
+ And more
Use your skills to make an impact
Required Qualifications
+ 1+ year experience with data analysis
+ Experience in analyzing data from various workflows, including the ability to extract, interpret, and report insights
+ Comprehensive knowledge of Microsoft Word, PowerBI and Excel (ex. pivot tables, vlookups, basic formatting, etc)
+ Strong ability to build and maintain positive relationships with physicians, team members, and other stakeholders
+ Strong verbal and written communication skills
+ Proven experience in delivering exceptional customer experiences in a professional environment
+ Strong attention to detail
Preferred Qualifications
+ Experience with Healthcare Data, including interoperability
+ Experience using Cornerstone/LMS
+ 1+ year of experience within the Service Fund Department
+ Provider installation experience
+ SQL knowledge and experience in writing SQL queries
+ Experience in the healthcare industry
Additional Information
Work at Home/Remote Requirements
Work-At-Home Requirements
+ To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended to support Humana applications, per associate.
+ Wireless, Wired Cable or DSL connection is suggested.
+ Satellite, cellular and microwave connection can be used only if they provide an optimal connection for associates. The use of these methods must be approved by leadership. (See Wireless, Wired Cable or DSL Connection in Exceptions, Section 7.0 in this policy.)
+ Humana will not pay for or reimburse Home or Hybrid Home/Office associates for any portion of the cost of their self-provided internet service, with the exception of associates who live or work from Home in the state of California, Illinois, Montana, or South Dakota. Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
+ Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Our Hiring Process
As part of our hiring process, we will be using an exciting interviewing technology provided by HireVue, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.
If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
Work at Home/Remote Requirements
Work-At-Home Requirements
+ To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended to support Humana applications, per associate.
+ Wireless, Wired Cable or DSL connection is suggested.
+ Satellite, cellular and microwave connection can be used only if they provide an optimal connection for associates. The use of these methods must be approved by leadership. (See Wireless, Wired Cable or DSL Connection in Exceptions, Section 7.0 in this policy.)
+ Humana will not pay for or reimburse Home or Hybrid Home/Office associates for any portion of the cost of their self-provided internet service, with the exception of associates who live or work from Home in the state of California, Illinois, Montana, or South Dakota. Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
+ Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Our Hiring Process
As part of our hiring process, we will be using an exciting interviewing technology provided by HireVue, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.
If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.
#LI-LM1
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$59,300 - $80,900 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 01-17-2025
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
The Value-Based Programs Compass Analyst plays a crucial role in partnering with Humana market relationship owners to grant provider partners access to Population Insights Compass, Humana’s Population Health Platform. Compass is a tool used by physician teams to manage the care of their members. The Value-Based Programs Compass Analyst supports successful value-based and Fee for Service provider relationships in granting Compass access with a focus on improving the provider experience and achieving path-to-value goals through analysis and collaboration of provider access, loading and maintenance.
The primary responsibilities include managing incoming access cases to Compass to ensure prompt execution per SLA (service level agreement), validating access requests, and ensuring operational and support readiness. This role involves providing technical support to internal and external teams, troubleshooting Compass access issues, and effectively communicating with end users. Additionally, the Analyst conducts Compass user education through screenshares, emails, and phone calls, including password reset guidance and documenting procedures for production support.
+ Plans and organizes content creation, including market response scripts, which aligns with Compass application goals and target audience.Manages multiple email inboxes and uses creative and innovative thinking to aid in developing outbound communication content.
+ Serves as the interface between the Compass and internal Compass access and provider access customer.
+ The role will overseeadditional projects and responsibilities as needed to support the team’s objectives in relation to training/Education and Support team workflows.
+ Collaborate effectively across multiple IT teams, external Compass users, and a broad group of user stakeholder groups.
+ Serves as a member of the Compass support team to execute access requests for internal users and provider access requests.
+ Documenting procedures for Production Support
+ Oversees Data issues cases and attend Data stand up call
+ Various Compass platform user education outreach/support
+ Uses excel to analyze, research and load Provider Access to Compass
+ Supports the markets in all value-based Compass access administration strategies and supports implementation of those strategies through regular engagement and analytical support. The ideal applicant will possess the following skills:
+ Problem Solving
+ Provider Management
+ Relationship management
+ Consumer Experiences
+ Confidentiality
+ Data Analysis
+ Detail-Oriented
+ Exceptional Communication Skills
+ Critical Thinking Skills
In addition to being a great place to work, Humana also offers industry leading benefits for all employees, starting your FIRST day of employment. Benefits include:
+ Medical Benefits
+ Dental Benefits
+ Vision Benefits
+ Health Savings Accounts
+ Flex Spending Accounts
+ Life Insurance
+ 401(k)
+ PTO including 8 paid holidays, one personal holiday, one day of volunteer time off, 23 days of annual PTO, parental leave, caregiving leave, and weekly well-being time
+ And more
Use your skills to make an impact
Required Qualifications
+ 1+ year experience with data analysis
+ Experience in analyzing data from various workflows, including the ability to extract, interpret, and report insights
+ Comprehensive knowledge of Microsoft Word, PowerBI and Excel (ex. pivot tables, vlookups, basic formatting, etc)
+ Strong ability to build and maintain positive relationships with physicians, team members, and other stakeholders
+ Strong verbal and written communication skills
+ Proven experience in delivering exceptional customer experiences in a professional environment
+ Strong attention to detail
Preferred Qualifications
+ Experience with Healthcare Data, including interoperability
+ Experience using Cornerstone/LMS
+ 1+ year of experience within the Service Fund Department
+ Provider installation experience
+ SQL knowledge and experience in writing SQL queries
+ Experience in the healthcare industry
Additional Information
Work at Home/Remote Requirements
Work-At-Home Requirements
+ To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended to support Humana applications, per associate.
+ Wireless, Wired Cable or DSL connection is suggested.
+ Satellite, cellular and microwave connection can be used only if they provide an optimal connection for associates. The use of these methods must be approved by leadership. (See Wireless, Wired Cable or DSL Connection in Exceptions, Section 7.0 in this policy.)
+ Humana will not pay for or reimburse Home or Hybrid Home/Office associates for any portion of the cost of their self-provided internet service, with the exception of associates who live or work from Home in the state of California, Illinois, Montana, or South Dakota. Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
+ Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Our Hiring Process
As part of our hiring process, we will be using an exciting interviewing technology provided by HireVue, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.
If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
Work at Home/Remote Requirements
Work-At-Home Requirements
+ To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended to support Humana applications, per associate.
+ Wireless, Wired Cable or DSL connection is suggested.
+ Satellite, cellular and microwave connection can be used only if they provide an optimal connection for associates. The use of these methods must be approved by leadership. (See Wireless, Wired Cable or DSL Connection in Exceptions, Section 7.0 in this policy.)
+ Humana will not pay for or reimburse Home or Hybrid Home/Office associates for any portion of the cost of their self-provided internet service, with the exception of associates who live or work from Home in the state of California, Illinois, Montana, or South Dakota. Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
+ Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Our Hiring Process
As part of our hiring process, we will be using an exciting interviewing technology provided by HireVue, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.
If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.
#LI-LM1
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$59,300 - $80,900 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 01-17-2025
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
Source : Humana