Vacation Specialist - Call Center (Columbia Falls - Summer) at Pursuit Collection

What perks can you expect?:

• Join an inclusive, global team and make life-long connections. 

• Enjoy free access to Pursuit attractions and 50% off for friends. 

• Get discounts on hotel stays, dining, and retail. 

• Access subsidized mental health and wellness resources. 

• Housing accommodations available. 

What will be your daily pursuit?:

Your daily pursuit will providing potential and current guests with top-notch customer service while helping to reserve their unforgettable vacation.

When does this adventure begin?:

This role is posted for our spring/summer 2025 season! 

What will you do in this job?:

• Answer que calls using a cloud based phone system
• Input reservations into a property management system
• Ensure that guest information is entered correctly
• Efficiently answer guest questions
• Communicate clearly and professionally to guests and team members
• Ensure cancellation policies are followed
• Process guest payments according to policy
• Assist with projects as needed
• Actively participate in monthly agent and team goal incentive programs
• Participate in an environment that is collaborative and fun

This list of duties is intended to be representative of many of the tasks associated with this role.

However, Pursuit and The Glacier Park Collection reserve the right to modify, add, remove, or otherwise change duties at their discretion based on the needs of the business.

What skills and experience do you need for this job?:

• Guest service, call center or equivalent desired.
• Experience in the hospitality industry strongly preferred.
• Strong experience using essential MS Office tools such as Excel, Outlook, PPT, Word, Teams required.
• Experience with PMS and POS systems (PMS, RTP, CRES) strongly preferred.
• Experience with Maestro, Pacific/Wizard, Five9 preferred but not required.
• Must have the ability to plan, organize and execute work details on time and on budget
• Solid written and verbal communication skills.
• Strong “can-do,” attitude with willingness to be flexible and adaptable.
• Ability to make decisions, solve problems and exercise good judgment.
• Strong commitment to building positive working relationships.
• Willingness to work with a geographically dispersed team in a seasonal environment.
• Resourceful, with a curiosity to solve problems and create new solutions.
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Sense of urgency to complete job duties accurately and in a timely manner.
• Sense of humor and ability to ‘let things roll’ when the unexpected happens.

What will your work environment be like?:

Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife in and around Glacier National Park. 

 

Fun. You'll be meeting team members from across the globe and get to participate in tons of team events. 

Independent. You’ll spend your days in and around our amazing properties.  

Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.  

 

Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required  

 

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. 

EEO:

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.   

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!  

 

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com. 

We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. 

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