Lead Citrix Sales Learning Architect - Cloud Software Group
Miami, FL
About the Job
Welcome to Marketing & Sales Enablement at Citrix!
Citrix is developing a new learning experience that will be dynamic, predictive, & engaging, featuring best-in-class instructional design & utilizing AI to provide experiential learning that accelerates skill growth.
We aim to deliver role-based curricula to Citrix sellers, partners, and customers, equipping them with the relevant skills and knowledge needed to sell, deploy, manage and service Citrix solutions. This will enable product adoption, customer success, value realization, and increased revenue.
If you are an analytical, strategic, and curious thinker who can identify patterns, balance short-term and long-term goals, understand internal and external dynamics, and explore new perspectives and solutions, this job is for you.
The Sales Learning Architect defines and manages role-based curricula to support the development of knowledge, skills, and behaviors that contribute to business outcomes.
They continuously monitor the learning activities of Citrix sales roles and track growth against the competency framework, aiming to understand the relationship between learning activities, leading behaviors, and business outcomes. They provide a strategic perspective on content investment, assuming full ownership of the learning roadmap and consistently implementing solutions to drive behavior change. The Learning Architect directly oversees and approves the work of a learning production vendor and is accountable for the comprehensive learning experience of their audience in the LMS/CMS.
The Learning Architect has a deep understanding of learning design, program development, implementation & rollout of modern learning experiences. They excel with AI-embedded learning platforms, stay updated on evolving learning technologies, and keep a pulse on what is new in the sales enablement world. They have successfully delivered advanced sales enablement for both senior sellers and sales managers.
Key Responsibilities
- Deliver learning content that is engaging, predictive, & outcome focused, minimizing non-sales time.
- Develop a curriculum & learning program in line with a sales competency framework.
- Use modern learning tools & AI to evaluate trends, predict & prescribe skill development needs, & create impactful training solutions.
- Conduct learning needs assessments to determine learning requirements.
- Evaluate the quality and effectiveness of training materials, continuously monitoring their impact, & refining as needed.
- Develop and implement evaluation methodologies to measure learning effectiveness and make data-driven improvements.
- Work with third-party vendors to design and develop curricula for effective learning experiences.
- Collaborate with Citrix Marketing, Engineering, Sales Leaders, Sales & Marketing Operations, and business stakeholders to align content requirements, execute training plans, report on progress, and address challenges.
- Ensure frontline managers have the data insights, knowledge and skills to coach and drive team readiness.
- Establish and regularly report on learning engagement, skill growth, program outcomes, and the ROI of learning initiatives.
Requirements
- Bachelor's degree in Instructional Design, Education, Communication, Business, or a related field.
- Experience implementing coaching programs.
- Experienced in LMS & CMS management, vendor management, & program development.
- Strong project management skills.
- Ability to distil complex information, think creatively, and communicate clearly, concisely, and engagingly to a variety of audiences
- Experience in implementation of competency frameworks.
- Strong understanding of program evaluation and learning effectiveness, data fluency.
Desired Skills
- Experience using AI-embedded platforms & tools.
- Experience engaging with and presenting to executives.
- Experience working with training & content production vendors.
About Us:
Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance.