UX Strategist - Urban Insight

Who We Are

Urban Insight is a leading digital agency creating innovative websites and web applications for organizations that make a difference. We specialize in solving complex problems through website and web app strategy, design and development using open-source content management systems (primarily, Drupal and WordPress, and headless or composable architectures). Our clients include some of the most well-known museums, nonprofits, universities, cities, and other institutions. Urban Insight has been in business for nearly 25 years and continues to expand each year. We thrive on having a professionally rewarding environment where team members are encouraged to grow.

The Opportunity

We are looking for a data-driven User Experience (UX) Strategist who is passionate about user behavior to join our team and lead all aspects of UX strategy. In this pivotal role, you will lead client interactions to develop and apply a deep understanding of qualitative analysis (user research, usability evaluations, journey mapping) and quantitative data (web analytics) to guide the optimal design and content strategy to meet our clients’ goals. This position reports to our Design department lead and will work closely with Project Managers, Designers, and Business Development on a variety of projects. 

Responsibilities

• Strategy: Plan and implement strategies that support clients reaching their business and organizational goals through conducting workshops with clients and preparing client-ready deliverables such as presentations and information architecture. 
• Research and Interviews: Extract and communicate valuable insights from user interviews, usability evaluations, primary and secondary industry and competitor/peer research, and website analytics. 
• Present: Prepare and present findings and recommendations in a compelling manner to internal teams, and new, existing and potential clients.
• UX Evaluations for Prospective Clients: Assist business development in preparing and presenting website evaluations and comparative analyses recommendations to support our growth. 
• Time Management: Prioritize and meet deadlines while maintaining a commitment to excellence across multiple projects at one time, and adapt working style to various project sizes, budgets and requirements.

Qualifications

• 5+ years of UX Strategy experience working with clients in a digital agency setting on medium-to-large scale web projects.
• Demonstrated capability to lead client interactions and develop clear, articulate  deliverables with a strong attention to detail.
• A thoughtful, driven problem-solver with an ability to analyze and synthesize large amounts of information and data.
• A deep understanding of best practices, methodologies and tools in UX, and current and emerging trends in the digital space.
• A portfolio that exemplifies strong knowledge and expertise of UX strategy.

Success Metrics

In the first 90 days:

• Support UX strategy execution for one project that meets our standard of excellence while staying within the allocated time and budget.

In the first year: 

• Successfully lead UX strategy for multiple projects from start-to-finish that result in highly satisfied clients and demonstrated results while meeting all deadlines, completing the project within the UX budget and setting the design and development teams up for success with clear and digestible recommendations.
• Enhance Urban Insight’s UX strategy through improved processes, documentation, and tools.

About Urban Insight

• Urban Insight is a leading digital agency with 35+ team members. https://www.urbaninsight.com/     
• We work with some of the best-known museums, nonprofits and other institutions, such as LACMA, The Broad, University of Southern California, City of Los Angeles, and the Japanese American National Museum.
• We’ve won numerous design awards including such as for our work for Stay Housed Los Angeles and the National World War 1 Museum & Memorial.
• We’re the top-ranked Web development agency in Los Angeles, according to Clutch, an independent analyst. Have a look at what our clients say about us: https://clutch.co/profile/urban-insight 
• We have a clearly defined project management methodology and case management system.
• We run on the Entrepreneurial Operating System.

Why Work at Urban Insight?

• We take on interesting, meaningful projects for appreciative clients.
• We offer a flexible working environment - work from anywhere in the United States.
• We work with you to create a career path that works for you.
• The average employee tenure is 6.5 years.
• We're stable and growing. We've been in business for 23+ years and continue to grow each year.
• We offer a casual and flexible working environment with plenty of opportunities for growth for the right candidate.
• We believe in a reasonable life/work balance and enjoy 40-hour work weeks.
• We allocate resources and time for training and professional development.
• We have weekly events to keep the team connected: Lunch & Learns, Lightning Demos, Game Breaks.
• There are many more reasons: https://www.urbaninsight.com/careers 

Compensation

We offer a highly competitive salary, which depends on your qualifications and experience. Our salary package includes:

• Total annual compensation $85-110K DOE
• Paid time off (15 days increasing to 20 after four years)
• Holiday time off (~10 days per year).
• Health insurance (95% employer-paid).
• Dental insurance (95% employer-paid).
• Company-sponsored 401(k) plan with employer match (after 60 days).
• Performance and compensation reviews annually.

To Apply

Please submit:

• Your resume
• Your portfolio, case studies or example deliverables (please include web examples)