Utilization Specialist, PRN - Duly Health and Care

Utilization Management Specialist, Non-RN

• PRN
• Hours - Day/Afternoon; Must be willing to work 1-2 days per week and assist in covering vacations during winter/summer break.
• Remote 75% - Will require working on-site (Downers Grove) on occasion for meetings, trainings, and to assist in rotating schedule.

The Utilization Management Specialist is responsible for processing referrals and benefit determinations for captivated health plans. The UM Specialist works in collaboration with the Clinical Services Team, Manager, Medical Director and Providers to ensure that referrals are completed in accordance with Duly Policies and Procedures.

• Process referrals in accordance to Duly Policy /Procedures and health plan requirements.   This includes checking eligibility, verifying benefits, verifying medical necessity, and knowledge of referral networks.
• Contacts health plans for referrals/ pre-certifications that require health plan approval.
• Applies MCG guidelines, Medical Group Guidelines and CMS coverage determinations to referral requests as appropriate.
• Ensures referrals are approved within network as medically appropriate.
• Reviews referrals not meeting medical group criteria with the Medical Directors as needed.
• Initiates the processing of denials in accordance with health plan and regulatory requirements under the direction of the Manager, Care Management and Medical Director.
• Interacts in a professional manner with providers, patients, physicians and staff by demonstrating respect not limited to communications via telephone, E-mail, My Chart or Staff Message.
• Act as a resource for the Clinical Services Department, physicians, providers, patients and work colleagues.
• Assist with submission of health plan reporting to ensure health plan compliance.
• Ability to utilize resources and problem solving skills to achieve resolution when addressing questions/issues from patients, providers, and staff.
• Maintain confidentiality in compliance with HIPPA
• Ability to identify and report problems that need  to be escalated to  the Utilization Management Supervisor/Manager
• Demonstrates a positive attitude and has the ability to adapt with change.
• Performs other responsibilities and duties as assigned

KNOWLEDGE SKILLS AND ABILITIES:

• Proficient with Medical Terminology
• Proficient in Microsoft Office
• Prior EPIC EHR experience a plus
• Data Entry sills of 30+ wpm required
• Ability to prioritize work responsibilities

EDUCATION and / or CERTIFICATION/LICENSURE:

• Associate Degree Preferred
• Medical Terminology, Coding Experience Desired

EXPERIENCE:

• 2+ years of experience in utilization management in the health plan or medical group environment
• Experience Applying MCG Guidelines (Formerly Milliman Care Guidelines)
• Capitated Referral Experience
• Medical Assistant or Health Plan Experience Preferred