Utility Billing Operations Manager (Mon-Thurs) - City of Coconut Creek

When you come work for the City of Coconut Creek, although you’re assigned an employee number, you’re not treated like one.  With an average of 10 years of service (some as many as 30-plus!), our employees know they can transform their careers in Coconut Creek, the “Butterfly Capital of the World.”  Today you may be applying to our Utility Billing Operations Manager position, but tomorrow that role could lead to anywhere you want to go!  And in the days, months and years in between, you’ll be treated like family and invited to participate in fun events like Public Service Recognition Week, Halloween costume contests, wellness fairs, meditation sessions, chair massages, charitable causes, and so much more!
 
The City of Coconut Creek has been spotlighted as one of the “Best Cities to Live in America” by Money Magazine and a Top Ten Place to Live in Florida by Movoto and NerdWallet.  We've been awarded the Honorable Culture of Well-Being by Cigna and ranked #7 Healthiest Employer to Work For in the medium-sized company category by South Florida Business Journal.  Our City is home to the Seminole Casino Coconut Creek, Butterfly World, and the Coconut Creek Promenade.  Every one of our business owners and 58,000 residents rely on our awesome 450+ employees.  Are you ready to be one of us?
 
If you are interested in making a difference in the lives of others and serving the public; if you are innovative, progressive, dedicated, and looking for a workplace where you belong, consider applying to join our Coconut Creek family. 

GENERAL PURPOSE: 

This is a Civil Service position, which is exempt from the overtime provisions of the Fair Labor Standards Act, and is responsible for all the Utility Billing Division functions and processes. Under general direction from the Assistant Director of Finance and Administrative Services, the employee performs professional level work of considerable complexity. Employee typically manages a small to mid-size group of associate and technical employees and is responsible for planning, directing, administering, managing, and participating in the daily operations, staffing, and activities of the Utility Billing Division. Employee must exercise considerable initiative and sound judgment under minimal supervision.  Work is evaluated through observation, conferences, oral and written reports, and through results obtained.

Hours of Work: Monday through Thursday 7:00 A.M. to 6:00 P.M.; Days and hours are subject to change

Salary: 78,083.20 - $99,569.60, Depending on qualifications

The ideal candidate must be able to thrive in a fast-paced, dynamic, and ever-evolving work environment and should possess the following:
 

• Experience managing and maintaining the integrity and effective operation of all billing functions and associated information technology systems
• Strong working knowledge of computer systems, including the ability to learn and effectively manage the back-end processing of various billing systems
• Ability to independently research, analyze, and apply all federal, state, and local laws, rules, regulations, and policies and procedures relating to utility billing
• Experience with independently undertaking and completing special projects
• Ability to work with tight deadlines with attention to detail and a high level of accuracy
• Ability to think independently to resolve issues or improve processes through effective use of knowledge base, research, and professional judgement 
• A can-do attitude with experience managing the daily operations of a $20+ million organization 
• A blend of proven technical and analytical skills 
• Ability to motivate a team and understand customer needs