User Research at Ryzen Solutions
Cupertino, CA 95014
About the Job
Job Summary
In this role, you’ll work with several teams at Apple to further utilize anonymous usage data we've collected, which
will improve our understanding of product usage scenarios. Along with using existing software tools to collect,
organize, and visualize customer usage data, you’ll help engineers understand this data to shape hardware design
throughout the development cycle. Furthermore, you’ll bring together people, software, data, and ideas to create a
clearer picture of how people use our products.
Desired Skills and Traits
• Effectively become familiar with in-house tools to drive acquisition of field usage data
• Familiar with SQL, Splunk searches, database management, visualization software
• Have a working understanding of basic statistical methods useful for understanding customer product
usage data
• Works effectively in team environments with people from diverse technical backgrounds (e.g. software,
hardware, and data science)
• Willingness to run simple on device experiments to investigate usage data collection
• Ability to work with large datasets
• Takes initiative with teamwork to solve crucial problems
• Communicate effectively with Reliability Engineers regarding their data requests
• Has experience supporting multiple projects simultaneously
• Thrives in a fast-paced and informal environment
• Responds to changing priorities quickly and efficiently
Additional Skills and Traits
Optional, but nice to have:
• Has experience with at least one programming language
• Has basic proficiency with Unix/Linux command-line tools
• Understands software engineering practices such as version control, code reviews, and
testing
Education
BS or MS in a technical field or relevant work experience
In this role, you’ll work with several teams at Apple to further utilize anonymous usage data we've collected, which
will improve our understanding of product usage scenarios. Along with using existing software tools to collect,
organize, and visualize customer usage data, you’ll help engineers understand this data to shape hardware design
throughout the development cycle. Furthermore, you’ll bring together people, software, data, and ideas to create a
clearer picture of how people use our products.
Desired Skills and Traits
• Effectively become familiar with in-house tools to drive acquisition of field usage data
• Familiar with SQL, Splunk searches, database management, visualization software
• Have a working understanding of basic statistical methods useful for understanding customer product
usage data
• Works effectively in team environments with people from diverse technical backgrounds (e.g. software,
hardware, and data science)
• Willingness to run simple on device experiments to investigate usage data collection
• Ability to work with large datasets
• Takes initiative with teamwork to solve crucial problems
• Communicate effectively with Reliability Engineers regarding their data requests
• Has experience supporting multiple projects simultaneously
• Thrives in a fast-paced and informal environment
• Responds to changing priorities quickly and efficiently
Additional Skills and Traits
Optional, but nice to have:
• Has experience with at least one programming language
• Has basic proficiency with Unix/Linux command-line tools
• Understands software engineering practices such as version control, code reviews, and
testing
Education
BS or MS in a technical field or relevant work experience