User Experience Product Designer - Veterinary Emergency Group

WHO WE ARE

Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment.

TALENT + CULTURE AT VEG

At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!

WHAT WE'RE LOOKING FOR

We are seeking a self-motivated user experience / user interface product designer to join the Engineering department's design team. Your primary role includes performing user research, creating mockups and prototypes, and validating solutions for our in house application. Your role is to bring stakeholder ideas to life by teaming up with the software engineers and testing team to ensure the desired user experience is delivered.

RESPONSIBILITIES:

User Research

• Lead user research including interviews and focus groups for our in house application
• Observe users in their space to gain insight on how they interact with the software application and where there is opportunity for improvement

Mockups and Prototyping

• Create low to high fidelity mockups
• Create prototypes for proposed solutions.
• Coordinate and lead user testing sessions with hospital employees to prove out proposed solutions

Define Solution and Implementation

• Lead Implementation kick off meetings to ensure stakeholders, developers, and testers understand, implement, and verify intended user experience
• Provide written guidance for software engineers describing the expected behavior and UI design

In App Guidance

• Identify opportunities in the application that benefits from an in app guide
• Create guide flow and content

WHO YOU ARE

• 3-5 years of experience in UX/UI product design related to browser-based applications
• Creative and detail-oriented
• Strong communication skills and experience in presenting research findings
• Value efficiency with the use of design systems aligned with frontend framework
• Proficiency with Figma, Adobe Creative Suite, GitHub, Vimeo, Pendo, and Productboard

BENEFITS

• Pay Range: $100,000 - $140,000
• Medical, Dental and Vision benefits beginning day 1 of employment!
• 401K with company match.
• 10 weeks of parental leave with 100% pay.
• Unlimited PTO.
• Company laptop and a monthly cell phone reimbursement.
• Casual office attire, dog friendly, and a kitchen full of snacks and beverages!
• Opportunity to grow and so much more!

VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal-opportunity employer you are looking for. We can't wait to meet you!