USA - Technical Analyst / Other I - Cube hub

EDI Analyst
About Client:
Our products and therapies touch the lives of millions of people around the world every day, which is why we are focused on transformative innovations that bring smarter, more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.
This Senior Analyst leads initiatives and develops plans to provide operational support for Client's e-Solutions by driving awareness, implementation, and technical support for trading partners, customers, and suppliers to expedite Client's business transactions and increase operational efficiencies.
What you will be doing:
Partner with the e-Solutions Manager to identify key process improvements and technical skill development
opportunities
Assist in the development of team success metrics and implement quality standards
Initial escalation points for customer (internal & external) issues and team member assistance
Assist with additional support and implementation work to ensure timely resolution of requests
Lead development and documentation of standard troubleshooting processes and procedures, creation and dissemination of materials for customer and stakeholder awareness and training
Ensure all problems and incidents are tracked appropriately and addressed in a timely fashion in accordance with department service targets
Drive collaboration with Business Systems Analysts and IT to track and resolve issues in a timely manner
Ensure data standards are HIPAA compliant and adhere to Client privacy and security policies
Identify additional solutions or practices to improve the operations and activities of Client e-Solutions and the customer journey.
Participate in projects relating to Client's e-Solutions and liaise with key stakeholders
Collaborate with IT business partners and suppliers on key business initiatives
What you will bring:
Bachelor's degree or equivalent
At least 1-year prior work experience in a support role with 1or more years of previous customer service experience
Demonstrated ability to identify and implement process improvements
Excellent telephone skills with ability to organize and virtual and in-person meetings and trainings
Previous experience with EDI and/or e-commerce solutions; including knowledge of ANSI X12, XML, HTML, and other languages
Proficiency with MS office suite (Outlook, Teams, Word, Excel PowerPoint), Tableau, process flow software, and CRM software.
Root cause analysis
Proven track record of delivering results in a fast-paced, rapidly evolving environment, including the ability to facilitate changes in customer behavior.
Demonstrated ability to identify and implement process improvements.

Equal Employment Opportunity Client is an equal opportunity employer. Client evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.