USA - Inventory Clerk II - eTeam Inc.
Houston, TX 77068
About the Job
Job Title: Inventory Specialist, Customer Experience Team
Location: Houston, TX
Duration: 6+ Months (Temp to Hire)
Pay Rate: $16.00/hr on W2 All Inclusive
Shift: 7:00 am to 3:30 pm
Position Overview & Purpose:
Currently, we are looking for Inventory Specialists to join our Customer Experience Team who are passionate about digital health and helping cardiac patients through our innovative remote patient monitoring body sensor technologies. Inventory Specialists are responsible for the pickup, documentation, storage, deposit, and general management of all CAM Patch hardware that passes through the Houston office. In addition to these inventory-related responsibilities, the Inventory Specialists are also expected to perform other Customer Experience tasks within the organization, including but not limited to addressing inbound customer inquiries to Client and BDx Solutions with the intent of prioritizing, resolving, or redirecting the call to ensure the satisfaction of Client s customers (patients, physicians, and their staff).
Core Job Functions & Responsibilities:
" Daily receive incoming devices from USPS or Carrier.
" Management of correspondence with USPS or Carrier representatives.
" Management of all device storage functions, including inventory check-ins, storage room audits, and reports.
" Execution of device refurbishment functions (the breaking down, separation, and distribution or CAM Patch elements), including the re-packaging of elements for refurbishment and the destruction of PHI (Patient Health Information) via secure (HIPAA-compliant) processes.
" Management of scheduling and correspondence with shredding/data-destruction service representatives.
" Production of On-Demand inventory reports at the request of the Customer Experience Team Manager or the Director of Customer Experience; reports may include insight into Houston, Sales Rep (Trunk Stock), or On-site Customer inventories.
" Distribution of Mail-to-Patient products as needed.
Secondary Job Functions & Responsibilities:
" Answer all incoming Customer Experience Team calls promptly and manage them effectively and efficiently, with the overall goal of creating excellent customer experience and industry-leading customer service.
" Address questions and educate customers, sales staff, and patients.
" Redirect calls to subject matter experts as defined in protocols.
" Document all calls or correspondences.
" Handle emails/voicemails as assigned.
" Demonstrate empathy and decrease customer tension.
" Promote the value of Client cardiac monitoring.
" Must communicate in a professional, empathetic, and diplomatic manner with good voice quality, dictation, and articulation.
" Exhibit a high sense of urgency.
" Identify, document, and escalate potential patient or customer complaints per standard operating procedures.
Required Experience & Skills:
" High School diploma or equivalent
" 1-2 years of experience in an inventory control position preferred
" Knowledge of medical terminology preferred
" Excellent multitasking and organization skills
" Excellent verbal and written communication skills
" Computer skills including proficiency in MS Office
" Knowledge of multi-line telephone system
" Excellent customer service skills when interacting with all internal and external clients
" Bilingual is a plus
" Patience, professionalism, excellent phone etiquette
Location: Houston, TX
Duration: 6+ Months (Temp to Hire)
Pay Rate: $16.00/hr on W2 All Inclusive
Shift: 7:00 am to 3:30 pm
Position Overview & Purpose:
Currently, we are looking for Inventory Specialists to join our Customer Experience Team who are passionate about digital health and helping cardiac patients through our innovative remote patient monitoring body sensor technologies. Inventory Specialists are responsible for the pickup, documentation, storage, deposit, and general management of all CAM Patch hardware that passes through the Houston office. In addition to these inventory-related responsibilities, the Inventory Specialists are also expected to perform other Customer Experience tasks within the organization, including but not limited to addressing inbound customer inquiries to Client and BDx Solutions with the intent of prioritizing, resolving, or redirecting the call to ensure the satisfaction of Client s customers (patients, physicians, and their staff).
Core Job Functions & Responsibilities:
" Daily receive incoming devices from USPS or Carrier.
" Management of correspondence with USPS or Carrier representatives.
" Management of all device storage functions, including inventory check-ins, storage room audits, and reports.
" Execution of device refurbishment functions (the breaking down, separation, and distribution or CAM Patch elements), including the re-packaging of elements for refurbishment and the destruction of PHI (Patient Health Information) via secure (HIPAA-compliant) processes.
" Management of scheduling and correspondence with shredding/data-destruction service representatives.
" Production of On-Demand inventory reports at the request of the Customer Experience Team Manager or the Director of Customer Experience; reports may include insight into Houston, Sales Rep (Trunk Stock), or On-site Customer inventories.
" Distribution of Mail-to-Patient products as needed.
Secondary Job Functions & Responsibilities:
" Answer all incoming Customer Experience Team calls promptly and manage them effectively and efficiently, with the overall goal of creating excellent customer experience and industry-leading customer service.
" Address questions and educate customers, sales staff, and patients.
" Redirect calls to subject matter experts as defined in protocols.
" Document all calls or correspondences.
" Handle emails/voicemails as assigned.
" Demonstrate empathy and decrease customer tension.
" Promote the value of Client cardiac monitoring.
" Must communicate in a professional, empathetic, and diplomatic manner with good voice quality, dictation, and articulation.
" Exhibit a high sense of urgency.
" Identify, document, and escalate potential patient or customer complaints per standard operating procedures.
Required Experience & Skills:
" High School diploma or equivalent
" 1-2 years of experience in an inventory control position preferred
" Knowledge of medical terminology preferred
" Excellent multitasking and organization skills
" Excellent verbal and written communication skills
" Computer skills including proficiency in MS Office
" Knowledge of multi-line telephone system
" Excellent customer service skills when interacting with all internal and external clients
" Bilingual is a plus
" Patience, professionalism, excellent phone etiquette
Source : eTeam Inc.