US_East | Desktop Engineer_L2 - Expedite Technology Solutions
Richardson, TX 75082
About the Job
Possible 3 Month CTH | No Fees | Do Not Re-Post | Confidential
Submit candidates under their legal name and use only *** template
IMPORTANT INFORMATION:
Role: Testing and Validation Engineer
Work location: DALLAS (US:75202), TX
Start date: 02/26/2024
Background check MANDATORY
Request ID: 13937176
Pursuit Project
Please send it with this information
Legal name:
Location (City and State):
Relocate?
Rate:
Availability:
Phone #:
Mobile#:
Email address:
Visa type:
Hiring Status:
If the resource has a visa, what company owns it?
Are you working directly with the contractor s visa holder?
JOB DESCRIPTION:
Customer facing role where candidate will contribute to the implementation / support of EXFO Telecommunication/System Monitoring Solution. During the project candidate will work with technical teams like Tier2, Tier3 support in place, project manager and R&D teams as a customer Resident Engineer.
Roles and Responsibilities:
" Oversee the technical analysis and the validation and testing of the solution
" solution Testing and support in Customer environments and finding resolution with help of internal teams.
" Provide support to the customer teams on operation and troubleshooting of the solution.
" Prepare all the documents needed to assist the solutions into the customer environment
" Execute end-to-end test plan for solution & are responsible for the validation and acceptance of the solution with respect to the schedules agreed with the customer.
" Carry out the investigations required for the resolution of the incidents by relying on superior support teams.
Technical:
Primary
" Proficiency working in Linux based Operating Systems.
" Working knowledge with openstack, heat templates, and Azure AKS.
" Familiarity with SIP and IP Telephony protocols and the use of packet capture tools (e.g. Wireshark) to identify irregularities.
" Exceptional skills with Python and Linux Shell (BASH, CSH, SH, KSH) scripting.
" Working knowledge with DevOps, mainly Docker, Ansible, virtualization, Kubernetes and microservices.
" Understanding of networking protocols TCP/IP, UDP, TLS, SSH, RTP, SIP, HTTP, DNS, NAT, and syslog
Secondary
" Familiarity with 5G call flows and 5GC SBI components.
" Familiarity with Kafka, Elastic, Spark, and MariaDB.
" Knowledge of WSO2 Identify server, LDAP, and single sign-on.
Must Have:
" 5+ years experience in a client-facing technical role.
" A demonstrated history of customer focus and empathy, including the ability to diplomatically address customer concerns and provide feedback.
" Experience troubleshooting applications including the ability to experiment with software and telecommunications systems, reproduce customer reported behaviors and communicate these to engineering, support and sales.
" Experience working collaboratively with team members in different geographic locations and time zones.
" Experience working in an Agile / Scrum environment
" Strong verbal, problem solving and analytical skills.
" Candidate must have good written and oral communication skills, be a fast learner.
" Ability to lead discussions on technical issues and drive toward resolution.
" Able to explain and define complex issues within a business setting.
Required Aptitudes:
" Excellent communication & interpersonal relationships
" Autonomy, leadership and proactive
" Rigorous and able to manage multiple projects simultaneously
" Configuration and fine-tuning of the solution to adapt it to scope of work and customer environment.
" Ability to analyse issues and provide root cause analysis
" Autonomous, rigorous, and flexible and demonstrate a capacity for analysis and synthesis.
" Solid experience in strong interaction with international customers, and have shown, in this context, an excellent level of communication and leadership.
" Your interpersonal contact enables you to be recognized by the different teams with whom you work. Ability to work in an environment focused on innovation and team spirit.
" Passionate, curious and eager to learn
Gabriela Cirin
External Resource Manager (ERM) SubCo Staffing Center/ Procurement
*** Guatemala | Guatemala
Tel.: +***
***
Submit candidates under their legal name and use only *** template
IMPORTANT INFORMATION:
Role: Testing and Validation Engineer
Work location: DALLAS (US:75202), TX
Start date: 02/26/2024
Background check MANDATORY
Request ID: 13937176
Pursuit Project
Please send it with this information
Legal name:
Location (City and State):
Relocate?
Rate:
Availability:
Phone #:
Mobile#:
Email address:
Visa type:
Hiring Status:
If the resource has a visa, what company owns it?
Are you working directly with the contractor s visa holder?
JOB DESCRIPTION:
Customer facing role where candidate will contribute to the implementation / support of EXFO Telecommunication/System Monitoring Solution. During the project candidate will work with technical teams like Tier2, Tier3 support in place, project manager and R&D teams as a customer Resident Engineer.
Roles and Responsibilities:
" Oversee the technical analysis and the validation and testing of the solution
" solution Testing and support in Customer environments and finding resolution with help of internal teams.
" Provide support to the customer teams on operation and troubleshooting of the solution.
" Prepare all the documents needed to assist the solutions into the customer environment
" Execute end-to-end test plan for solution & are responsible for the validation and acceptance of the solution with respect to the schedules agreed with the customer.
" Carry out the investigations required for the resolution of the incidents by relying on superior support teams.
Technical:
Primary
" Proficiency working in Linux based Operating Systems.
" Working knowledge with openstack, heat templates, and Azure AKS.
" Familiarity with SIP and IP Telephony protocols and the use of packet capture tools (e.g. Wireshark) to identify irregularities.
" Exceptional skills with Python and Linux Shell (BASH, CSH, SH, KSH) scripting.
" Working knowledge with DevOps, mainly Docker, Ansible, virtualization, Kubernetes and microservices.
" Understanding of networking protocols TCP/IP, UDP, TLS, SSH, RTP, SIP, HTTP, DNS, NAT, and syslog
Secondary
" Familiarity with 5G call flows and 5GC SBI components.
" Familiarity with Kafka, Elastic, Spark, and MariaDB.
" Knowledge of WSO2 Identify server, LDAP, and single sign-on.
Must Have:
" 5+ years experience in a client-facing technical role.
" A demonstrated history of customer focus and empathy, including the ability to diplomatically address customer concerns and provide feedback.
" Experience troubleshooting applications including the ability to experiment with software and telecommunications systems, reproduce customer reported behaviors and communicate these to engineering, support and sales.
" Experience working collaboratively with team members in different geographic locations and time zones.
" Experience working in an Agile / Scrum environment
" Strong verbal, problem solving and analytical skills.
" Candidate must have good written and oral communication skills, be a fast learner.
" Ability to lead discussions on technical issues and drive toward resolution.
" Able to explain and define complex issues within a business setting.
Required Aptitudes:
" Excellent communication & interpersonal relationships
" Autonomy, leadership and proactive
" Rigorous and able to manage multiple projects simultaneously
" Configuration and fine-tuning of the solution to adapt it to scope of work and customer environment.
" Ability to analyse issues and provide root cause analysis
" Autonomous, rigorous, and flexible and demonstrate a capacity for analysis and synthesis.
" Solid experience in strong interaction with international customers, and have shown, in this context, an excellent level of communication and leadership.
" Your interpersonal contact enables you to be recognized by the different teams with whom you work. Ability to work in an environment focused on innovation and team spirit.
" Passionate, curious and eager to learn
Gabriela Cirin
External Resource Manager (ERM) SubCo Staffing Center/ Procurement
*** Guatemala | Guatemala
Tel.: +***
***
Source : Expedite Technology Solutions