UPC - Shift Supervisor - FT - Connections Health Solutions

Overview

“Treating people right, right when they need it.”  Become part of a team that will make a difference in someone’s life, every day.

Connections Health Solutions is the nationally recognized leader in the provision of behavioral health crisis intervention services.  Our founding physicians, Dr. Chris Carson and Dr. Robert Williamson, believe there is a better way to serve those in need of behavioral health crisis care and have developed a model of care that meets individuals where they are, when they need it.  Since 2009, under strong medical and clinical leadership, the company has fostered strong collaboration and leadership with nationally recognized organizations, including the American Psychiatric Association, The National Council, SAMHSA, Harvard Medical School Department of Psychiatry, and many others

The Shift Supervisor is a leadership role that provides operational and administrative oversight of the facility on assigned shift or unit with a focus on process and ensuring the most efficient care of patients and resources.  Ensures that patients move through the facility to the appropriate level of care.

Responsibilities

• Oversees the operation of the assigned unit and shift to ensure the clinical team is operating efficiently, smoothly, and consistently to support high-quality clinical care and outcomes.
• Oversees the operation, organization, and flow of patients through the unit and facility; including but not limited to delegating work assignments for all disciplines, and supporting admissions, transfers, and discharges to and from the unit. Acts as the on-site resource for the clinical staff, individuals, family members or community stakeholders
• Responsible for ensuring all clinical staff are following Utilization management and Revenue Cycle Management guidelines to ensure correct coding and billing of services.
• Manages escalated concerns/problems from internal and external stakeholders. Actively assess and manage barriers that impact patient flow through the facility.
• Ensure compliance with policies, procedures, all standards of practice, and the requirements of regulatory and accreditation agencies.
• Assists with training and orientation of new staff to unit processes and procedures. Partners with discipline manager to ensure full orientation to position.
• Utilizes de-escalation procedures and theories to assist in providing a safe milieu. Utilizes skills effectively to describe and demonstrate roles and responsibilities relative to safety
• Partners with clinical and administrative managers to identify and manage performance and behavior issues.
• Is trained in and able to perform Safe Clinch techniques and provide oversight and guidance.
• Performs all other duties as assigned

Qualifications

Benefits:

• Competitive salary
• Medical, dental, and vision insurance
• 401(k) plan
• Paid time off and paid holiday

Minimum Qualifications:

• At least 5 years’ experience as a direct clinical care provider in Nursing, Social Services, Administrative or Milieu support (BHS/RSS)
• 2 years of leadership experience
• Demonstrated leadership experience and ability to encourage cross-functional and multi-disciplinary partnership.
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• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment.

Preferred Qualifications:

• At least 2 years’ clinical work experience in a crisis behavioral health setting
• 3 years of leadership experience
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