Universal Member Services Representative (On-site) - 1st Advantage Federal Credit Union

Universal Member Services Representative - Mercury
Hampton, Virginia

1^st Advantage Federal Credit Union is currently seeking a full time Member Services Representative to support our busy Mercury branch. Scheduled hours will be 40 hours per week between the hours of 8:00 a.m. to 5:30 p.m. Monday through Friday and rotating Saturdays (twice a month) 8:00 a.m. - 12:30 p.m.

The Member Services Representative role is responsible for performing a broad variety of member service functions such as opening and closing accounts, opening or renewing certificate accounts, and assisting members with consumer loan requests. Support the performance goals set for the branch and credit union. Informs and advises members and potential members of credit union products and services and effectively refer members when products or services are handled in other areas or departments. Ensures that members and colleagues are promptly and professionally served by maintaining the standards set for the branch. Provides assistance in various areas of branch/retail operations as needed.

1^st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members.

We offer market competitive compensation and a generous benefit package:

• Dollar-for-dollar matching 401(k) plan to 4% of earnings.
• Choice of three medical plans
• Flexible Spending Accounts
• Health Savings Accounts
• Choice of two Dental plans
• Vision
• Basic Life & AD/D Insurance – no cost
• Optional additional life insurance for colleagues, spouses, and children
• Long-term Disability Insurance – no cost
• Short-term Disability Insurance – no cost
• Employee Assistance Program – no cost
• Critical Illness, Accident, and Hospital Indemnity Plans
• Generous paid time off accrual program
• 11 Paid holidays
• Pre-paid legal services
• Pet Insurance
• Discounts on consumer loans and mortgages, increases on savings products, and much more!

To be considered for this opportunity, please submit your fully completed application and resume through our website.

To apply via text, please text APPLY923 to (757) 886-3977.

See below for full job description.

Universal Member Services Representative Essential Functions & Responsibilities

• Opens new accounts to include all checking, savings, certificates, trusts, business, and organizational accounts, confirming all proper documentation is used for account opening. Ensure that proper disclosures are provided in accordance with credit union policy. Accepts accountability, maintains accuracy, and ensures security of all negotiable items and privacy of our members. Completes all maintenance requests on member accounts in a timely manner.
• Provide information to current, new, or potential members concerning membership eligibility, types of accounts, loan products, services, and member benefits. Actively listens to members and effectively offers appropriate products and services. Increase cross sales and member referrals. Consistently meet or exceed performance goals as established by management.
• Receives and processes member financial transactions, including deposits, withdrawals, transfers, payments, issuing money orders, cashier’s checks, gift cards and handles basic account inquiries. Has proficient knowledge of check hold policies with the ability to make check hold decisions. Demonstrates a strong knowledge of regulations pertaining to account transactions to include trusts, estates, IRAs, VA UTMA, and loan products. Manage the operational integrity of personal cash drawer, vault, TCD and has a solid understanding of audit policies and procedures.
• Responsible for maintaining, enhancing, current and potential membership. This could include making sales, courtesy calls in effort to retain current membership and bring in new business.
• Maintain a comprehensive knowledge of Bank Secrecy Act and Patriots Act.
• Proactively demonstrate the 1st Advantage FCU core values of integrity, trustworthiness, teamwork and excellence for all members and colleagues.
• Perform other job-related duties as assigned.

Performance Measurement

• To adhere to all major duties and responsibilities as assigned.
• To maintain a thorough knowledge of policies, procedures, and trends in the credit union industry.
• Member service functions are efficiently, effectively, and accurately performed in accordance with policies, procedures, and legal standards.
• Demonstrate proficient knowledge of credit union products and services, to include all types of account offerings and consumer lending products.
• Balance cash drawer proficiently both in cash and non-cash transactions, having no reportable outages or charged back fraud items.
• Achieve the minimum of 100% on individual assigned production goals.
• Proactively seek sales opportunities to cross-sell or refer members accordingly.
• Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.
• Maintain the work environment with a businesslike appearance. Uphold 1A image standards.
• Maintain open communication between all colleagues, departments, leadership, and members.
• Maintain a dependable record of attendance and timeliness.
• Completion of “other” tasks as assigned.

Qualifications:

Education Highschool education or GED

Experience A minimum of one year of similar or related experience.

Interpersonal Skills

Work involves extensive personal contact with others, may be of a sensitive nature, conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discernment.

Other Skills

Excellent organizational skills and attention to detail, 10 key calculators with basic knowledge of credit union systems, products, and services. Familiarity with positions related laws and regulations to include Reg CC, Truth in Savings, Truth in Lending, CIP, Bank Secrecy Act, and the Patriots act. The ability to work well independently. Excellent written and oral communication skills with proficiency in Word, Outlook, and Excel etc.

Requirements: Offers of employment are contingent on a satisfactory criminal background and credit history check.

Physical Requirements

Talking - Especially where one must frequently convey details or important instructions, ideas, etc. accurately, loudly, or quickly.

Average Hearing - Able to hear average or normal conversations and receive ordinary information.

Finger Dexterity - Using primarily just the fingers to make small movements such as typing, picking up small objects or pinching fingers together.

Repetitive Motion - Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities - Average, ordinary visual acuity necessary to prepare or inspect documents, products or operate machinery.

Physical Strength - Sedentary work; sitting most of the time. Exerts up to 25 lbs. occasionally.

Work Environment Standard office work environment.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Offers of employment are contingent on a satisfactory criminal background and credit history check.

EOE/AA/M/F/Disability/Vet

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.