Universal Banker - F&M Bank

Job Summary:

This position opens accounts, fields and resolves customer service issues, research account problems, resolves complaints, and corrects records.

Essential Functions:

• Assists customers with routine account-related requests such as:
  • Funds Transfers
  • Automatic funds transfers
  • Stop Payments
  • Inquiries about bank deposit products and service charges
  • Inquiries about ATM and Debit Card usage and limits
  • Inquiries about check and savings accounts transactions
  • Inquiries about funds availability
  • Online Banking Support
• Interviews customers to obtain information and explain available financial services, such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, savings bonds, and securities. Deliver a high level of service through identifying relationship opportunities; matching appropriate products to customer needs; performing account maintenance inquiries and migrating customers to alternative banking solutions.
• Orders checks and/or ATM/debit cards as authorized.
• Answers customer questions and investigates and corrects errors, following customer and establishment records.
• Possess expert knowledge on a wide array of products and services.
• Refer customers to people who specialize with the type of problem or query they present.
• Accountable for ensuring a delightful customer experience.
• Complies with all applicable laws and regulations.
• Maintains new and closed account reports as assigned.
• Must demonstrate a business professional image and demeanor
• Attendance and punctuality are essential functions of the job
• Fill in for tellers as needed.
• Assists with loan applications/documents.

Additional Functions:

• Ability to work various hours/locations as assigned to meet the needs of the business (open/close)
• Other duties as assigned

Requirements (Education, Experience):

• High School Diploma
• Prior banking experience preferred
• Complete additional training (on/off site), as assigned
• Customer Service Representative Certificate (ABA)

Knowledge, Skills and Abilities:

• Team player.
• Effective listener and communicator.
• Good interpersonal skills; able to work well with a wide range of people.
• Good organizational and time management skills.
• Strong sense of customer service.
• Strong attention to detail.
• Ability to follow instructions and procedures.
• Good problem solving and troubleshooting skills.
• Proficient computer skills.
• Flexibility and ability to multi-task.
• Knowledge of all accounts offered.

Physical Requirements:

This work is sedentary and requires the following physical activities:

• Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
• Frequent lifting (up to 25 pounds of paper supplies or minor office equipment).

Working Conditions:

• Normal office environment.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.