Universal Banker - TrustBank

Description:JOB TITLE: UNIVERSAL BANKERDEPARTMENT: TUSCOLAREPORTS TO: BRANCH MANAGERFLSA STATUS: NON-EXEMPTTYPE OF POSITION: FULL-TIMEJOB SUMMARYPerform a full range of banking services to individual customers and commercial clients as well as providing general internal support. The position is responsible for greeting customers and directing them to the appropriate department or person. Other duties include providing New Accounts and Teller services, cross-selling bank products and services, and supporting the other branch needs. Communicate effectively with current and prospective customers. Project a professional image for TrustBank by providing exceptional customer service at all times.DUTIES AND RESPONSIBILITIES1. Open and close bank when needed.2. Remain flexible to scheduling needs during all Tuscola location business hours.3. Ensure that customers receive prompt and courteous service.4. Answer phone inquiries.5. Balance drawer cash and vault cash.6. Run teller transactions accurately and efficiently.7. Process night drop deposits.8. Approve checks within limits.9. Assist customers in resolving account related problems.10. Establish proper identification of all new customers, obtain credit report to determine acceptance of account, and determine product suitability to meet customer's needs.11. Assist customers by opening new accounts.12. Give out appropriate loan applications.13. Cross-sell products to customers.14. Issue and redeem certificates of deposit.15. Stay within compliance guidelines when opening and closing all accounts.16. Order ATM/Debit cards and update information, activate, etc.17. Process check orders/re-orders for customers with products for personal and business purposes.18. Order and stock adequate supplies.19. Attend bank meetings and educational seminars as required.20. Maintain over and short reports and transaction reports.21. Ship and order currency and coin from Fed.22. Scan and balance transaction in the proof program.23. Promote TrustBank's Values and Service Standards.24. Assist with monthly reports25. Represent TrustBank at community functions26. Provide support to Branch Manager and Market President27. Perform other duties as assigned.WORKING CONDITIONSThe position is a full-time position, working 40-hours per week. The position hours range between 8 AM and 5 PM, Fridays until 6 PM, and will require a minimum of two Saturdays a month. Some of the work is repetitive, and you will be required to deal with the public and must be courteous and efficient. The noise level in the environment is usually moderate. The duties of the job may require the employee to stand, walk, use hands, and feel objects, tools, or controls, reach with hands, arms and talk or hear. Ability to lift 25-pounds. Vision abilities include close vision, distance vision, peripheral vision, depth perception and the ability to focus.TRUSTBANK CORE VALUESEmbrace and promote the TrustBank Culture and Core Values in all aspects of your duties.DISCLOSURESTrustBank recognizes that people are our bank's strength, and we place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The best talent will acquire the position.This job description may be subject to change and is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organization. Equal Opportunity Employer/Disability/VeteransUpdated September 3, 2024Requirements:EDUCATION and/or EXPERIENCEMust have high school education and be able to master on-the-job training requirements. Associates degree or higher is a plus. Prior retail banking experience is desired but not necessary.REQUIRED SKILLS AND ABILITIESExperience in sales, relationship management, and cross selling skills are desired. Must be proactive thinking, be able to learn compliance, product knowledge, have problem solving skills, and work collaboratively. The ability to perform detailed work with accuracy and cash handling skills are essential.TECHNICAL SKILLSAbility to use computer for data entry, word processing, MSOffice, and may be assigned Excel spreadsheet work. Knowledge and ability to learn the bank's data processing system. Use of personal computer, calculator, telephone, shredder, scanner/copier, and other general office equipment.PIb4edbe77fab9-25660-35466733