Universal Banker - Middlesx - Unity Bank

Position Summary

The Universal Banker position is responsible for demonstrating excellent customer service in accordance with the Bank's Core Values and to maintain a well-developed working knowledge of the Bank's products & services. This includes an ethical approach to uncovering client needs and recommending appropriate products, services, and solutions to meet the client's short-term and long-term financial goals. The Universal Banker will be responsible for opening accounts, handling transactions, selling/cross-selling bank products and services as well as resolving simple and complex customer service issues. Individuals must be a self-starter and goal oriented with a passion to succeed.

Essential Functions

• Identifies, develops, and closes sales; applies needs based selling techniques to generate product interest; actively cross-sells products/services.
• Actively engage in meaningful conversation with customers in order to seek a thorough understanding of their complete financial needs. Recommend products and services to support the customer's needs, through in person efforts, referrals to other lines of business, and marketing campaign outreach.
• Serves as digital expert with the ability to demonstrate above average knowledge of all digital channels in an effort to cross sell and expand existing relationships.
• Drives proactive sales and service conversations through inbound and outbound interactions.
• Deepens existing customer relationships through a variety of proactive sales and service initiatives which should be captured in 360 View.
• Actively participates in all branch activities, including but not limited to Huddles, Retail Calls and Sales meetings.
• Meet customers' needs by conducting accurate needs assessments, providing information on products and services, informing customers on how to conduct their banking business, and delivering customer service that meets established quality standards.
• Process customer transactions such as deposits, withdrawals, transfers, wires and payments, accurately and efficiently
• Count, organize, and safeguard cash and other negotiable bank items.
• Assist customers with inquiries and solve problems in a professional and courteous manner.
• Perform daily branch operations such as proving cash draw and branch vault, scanning teller work, and filing paperwork.
• Open new accounts ensuring all required documentation is obtained and is accurate.
• Comply with all established policies and procedures.
• Maintain technical and professional knowledge by attending educational workshops and training, reviewing bank policies and procedures, keeping informed of updates and upgrades to products and services, and staying informed of any legal, policy, and procedural changes relating to retail banking.
• Comply with BSA/KYC policies and procedures to mitigate risk and reduce/eliminate fraudulent transactions
• Completes transactions accurately and ensure the safety of the bank
• Travel required for meetings, community involvement and assistance covering local branches.
• Participate in community and volunteer events that are endorsed by the bank.

Education and Experience

• High School Diploma or equivalent with at least 3-5 years of comparable Retail experience.
• College degree preferred, not required.
• Prior cash handling or customer service experience
• Must be extremely organized and detail
• Must work well in a fast-paced, team environment.
• Excellent communication skills, both written and verbal, are
• Excellent computer skills in a Microsoft Windows environment including proficiency in Word, Excel and Outlook are required.
• Familiarity with bank systems, i.e., CRM, financial apps is strongly preferred.

Physical Requirements

• Ability to sit for long periods of time up to 75% of work hours.
• Ability to use hands to grasp, handle or feel.
• Ability to use computer keyboard and system to enter data and process information.
• Ability to read a computer screen at a close distance.
• Ability to communicate, hear, and see.
• Ability to use telephone to communicate with others.
• Ability to use office equipment such as teller scanner, personal computer, telephone, mobile device, copier, etc.

Working Conditions

• Moderate sound as in business office with office machines, computers, and people traffic.

Compliance

• It is the responsibility of each bank staff member and of management to adhere to policies and procedures designed to implement compliance with the laws and regulations to which the bank is subject. Each bank staff and management member shall be accountable for understanding how compliance with laws and regulations affects the performance of their day-to-day duties, for completing compliance training as assigned and for carrying out those duties in a manner to achieve compliance with those laws and regulations.

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, gender identity, national origin, protected veteran status or disability.

This job description is not an employment agreement or contract, implied or otherwise. Unity Bank maintains "at will" employment.

This document describes the position currently available. It is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Unity Bank reserves the right to modify duties or job descriptions at any time. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise balance the workload.

Unity Bank is committed to the principles of equal employment opportunity and prohibits discrimination in hiring, promotion and terms and conditions of employment on the basis of race, creed, color, national origin/nationality, ancestry, religion/religious practices or observances, age, sex, gender identity or expression, affectional or sexual orientation, marital status, civil union status, domestic partnership status, disability or perceived disability, atypical hereditary cellular or blood trait, genetic information, and status as a veteran or disabled veteran of, or liability for service in, the Armed Forces of the United States.

Unity Bank commits to making reasonable accommodation to the known physical or mental limitations of qualified individuals with disabilities and qualified disabled veterans provided the individual is able to perform the essential functions of the job, unless such accommodation would impose an undue hardship upon Unity Bank. A qualified employee or job applicant with a disability may request a reasonable accommodation by contacting Unity Bank's human resources department.