Unit Secretary - Yale New Haven Health

Overview:To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Unit Secretary coordinates the clerical and receptionist activities of the Patient Care Unit under the direction of the Clinical Coordinator, Nurse Manager and Program Director. The Unit Secretary is willing to accept responsibility for individual job requirements and performance and is able to contribute to the efficient and effective operations of the department. The Unit Secretary exemplifies behaviors reflecting Service Excellence and support of the Strategic Dimensions by modeling the Core Success Factors as described in the Performance Review.

EEO/AA/Disability/VeteranResponsibilities:

• 1. Responsible as a unit representative demonstrating service excellence.
• 1.1 Acknowledges patients, families, visitors and staff promptly and graciously.
• 2. Teamwork
• 2.1 Embraces shared goals versus narrower interests: actively cooperative vs. competitive or non-committal.
• 3. Organizes and maintains the clerical activities of the embryology lab. Interacts with other departments and other medical facilities. Contributes to the fiscal integrity of Greenwich Fertility.
• 3.1 Continually seeks ways to sustain and improve one's skills.
• 4. Flexible/Open-Minded
• 4.1 Listens with an open mind to other's opinions in the spirit of finding and following the best ideas.
• 5. Treats the people we serve as guests.
• 5.1 Welcomes patient, visitors and staff in a warm, friendly manner; is courteous; makes eye contact and smiles; introduces self by name and, when appropriate, by position; addresses people by name whenever possible.
• 6. Listens to patients, visitors and staff and acts promptly to address concerns.
• 6.1 Uses active listening techniques to understand other's needs and acts decisively to resolve problems.
• 7. Respects the privacy and confidentiality of patients, visitors and staff.
• 7.1 Treats all patient related and other discussions with discretion; eliminates gossip; does not discuss patient or hospital business in elevators or other public areas.
• 8. Presents a professional image.
• 8.1 Wears name-badge in a highly visible location; adheres to department dress code; makes sure that appearance is appropriate for professional role.
• 9. Answers the telephone professionally.
• 9.1 Answers the phone promptly following department guidelines; introduces self and department, and as appropriate, offers assistance. Uses a pleasant tone of voice.
• 10. Maintains a clean and safe environment.
• 10.1 Keeps work area safe and clean; keeps hallways clear.
• 11. Anticipates what services and information people need and takes action to provide it.
• 11.1 Watches for clues that patients or visitors require assistance. Asks, 'May I help you?' Escorts them to their destination, if necessary. Encourages people to ask questions.
• 12. Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his or her age specific needs, and to provide the care needed as described in the unit's/area's/ department's policies and procedures

Qualifications:

EDUCATION

High School or equivalent

EXPERIENCE

English speakingBasic clerical, telephone skills and computer/fax experienceExperience with medical terminology

SPECIAL SKILLS

Excellent computer skills

PHYSICAL DEMAND

Standing, walking, typing