Unit Manager, Quality Ops at American Honda Motor Co Inc

What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!
 

Job Purpose

The Software QA & Governance Department under Digital Services Development division (DSD) of American Honda Motors (AHM) is responsible for operations and quality management of digital services and software products, including Connected Apps and Backoffice. The department also provides Customer Relationship (CR)/Call Center support and training, release approval, architecture, cybersecurity, and Divisional PMO/Admin services.

The Department is looking for a highly motivated and experienced Unit Manager to lead the Software QA Operation Unit. The successful candidate will be responsible for planning, coordinating, and directing the activities of the Unit, as well as providing operational direction and support for daily operational activities. The individual will manage Operations, Quality Assurance, and Quality Consulting and Training teams including junior to senior level staff of various disciplines along with external vendors. 

The Unit Manager will work closely with the Department Lead and decision-makers across the organization to identify, recommend, QA, operate, sustain, and support high-quality products, solutions, and/or services for all aspects of the organization. This person will also define and implement policies, procedures, and best practices as it relates to the services and applications supported by the QA Operation Unit.

Key Accountabilities

• Collaborate with Department Leads and the extended management team to provide input for the direction and vision of AHM DS&M BU, the Division, Department, and Unit. Contribute ideas and formulate the details on executing Division, Department, and Unit strategies to sustain and operate high-quality digital services and products
• Provide leadership and oversight to QA Operation Unit operations support and contribute new ideas to the strategic alignment with established QA procedures, tools, solutions, and technologies that enable the DSD organization to deliver high-quality and high-value products and services to our customers
• Manage, lead, and refine Quality Consulting and Training activities for the Division. Enable team efficiencies working closely with cross functional teams including Call Centers, Auto Sales/Fields, INSC Call Centers, Market Quality, Parts and Services, and Factory.
• Foster associate development and long-term capability by teaching, coaching, and mentoring. Deliver consistent and effective individual performance management. For contingent staff, provide consistent and effective direction and governance for work techniques and work products. Ensure the team is motivated, engaged, and inspired to achieve goals and objectives
• Achieve the Department goals for the Operations, QA, Quality Consulting and Training as defined by the Division    

Qualifications, Experience, and Skills

• BA/BS degree or equivalent professional experience supported by subject matter training; Advanced degree and/or additional experience would be helpful.
• 10+ years of experience in Mobile/Web Apps and or Client Server Software and QA Operations
• Experience with team members to coach on Agile methodology and implementation. 
• Vendor/Financial Management experience
• Demonstrate strong and effective verbal, written, and interpersonal communication skills that can be applied across a diverse set of audiences.
• Ability to communicate effectively with internal and external customers as well as non-technical and technical personnel.
• Skilled at questioning, using evidence to persuade
• Requires and applies a broad knowledge of business, product performance and industry principles, practices, and procedures
• Knowledge of or experience in working cross-functionally ideally with a variety of different domains, including IT, Finance, Business and 3rd party vendor staff
• Ability to elicit, refine and present complex business requirements, make decisions on business requirements/interdependencies
• Ability to interact with and build strong relationships at all levels and across all business units and organizations and understands business imperatives.
• Work experience in a collaborative, cross-functional team environment
• Excellent customer service and problem-solving skills.
• Self-motivated with strong analytical, organizational and project coordination skills
• Curious, questioning skills to gain understanding and build support
• Adaptable with proven track record of growing responsibilities
• Able to coordinate multiple initiatives simultaneously
• Experience with JIRA or similar tool
• Automotive OEM experience
   

What differentiates Honda and make us an employer of choice?

Total Rewards: 
•    Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
•    Regional Bonus (when applicable)
•    Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
•    Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
•    Paid time off, including vacation, holidays, shutdown
•    Company Paid Short-Term and Long-Term Disability 
•    401K Plan with company match + additional contribution
•    Relocation assistance (if eligible)

Career Growth:
•    Advancement Opportunities
•    Career Mobility  
•    Education Reimbursement for Continued Learning
•    Training and Development Programs 

Additional Offerings:
•    Lifestyle Account
•    Childcare Reimbursement Account
•    Elder Care Support
•    Tuition Assistance & Student Loan Repayment
•    Wellbeing Program
•    Community Service and Engagement Programs
•    Product Programs
•    Free Drinks Onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.