Unit Coordinator - South Shore Health

Job Description: Job Description Summary The Unit Coordinator/Secretary through communication, requisitioning and management of supplies and equipment, coordinates the activities of the nursing staff, the patient, the physician, other Hospital departments and visitors. He/she performs general receptionist and clerical duties in order to facilitate efficient functioning of the nursing unit. Job Description 1 - CUSTOMER SERVICE a - * Demonstrates professional courtesy in all interactions, answers questions or finds someone who can. b - Acts as resource person to nursing staff, other clinicians and support services. c - Interacts with patient and families in a compassionate and humanistic manner, demonstrating empathy, sensitivity and patience. 2 - TECHNOLOGY Utilizes technological solutions to work processes and practices. a - *Utilizes all meditech applications required by department and unit standards (PCS, order entry, EMR, etc). b - * Access lotus notes to review email, learning management and other resources as applicable. 3 - ORDERS/ ADMISSION/DISCHARGE/TRANSFER OF PATIENTS a - * Scan all orders to Pharmacy, alerts nurse to STAT orders and enters physician orders in a timely manner. b - Clarifies all questions related to orders with assigned nurse. c - *File reports in to the patients chart in appropriate areas. d - *Keeps bed track and PCS systems up to date. e - *Books appointments through central scheduling as indicated. f - Ensures discharge disposition is entered accurately and in a timely manner g - Fax necessary discharge paperwork and medication reconciliation to appropriate provider(s). h - * Completes daily chart audits. 4 - SUPPLIES/SERVICES a - Order supplies from Stores/other departments as needed or requested in collaboration with Operations Supervisor. b - Collaborates with Operations Supervisor to maintain/change par levels and to order from outside vendors. 5 - MONITORS THE SAFETY OF THE BEHAVIOR MANAGEMENT PATIENT AS EVIDENCED BY; a - Provides continuous video observation of patient(s), does not leave video monitor unattended. b - May be required to monitor several patients with similar needs during one shift. c - On duty until relieved by oncoming coverage or Registered Nurse discontinues coverage. d - Maintains a safe environment as directed by the Registered Nurse. e - Obtains appropriate information at the start of the shift in regard to care from licensed nurse. f - Keeps patient(s) in sight at all time. g - Alerts the appropriate RN to assist in the event of an unexpected change in behavior or safety risk to patient. h - Maintains confidentiality of patient(s). 6 - SAFETY AWARENESSFosters a Culture of Safety through personal ownership and commitment to a safe environment a - *Understands individual roles/responsibilities in event of hospital codes/emergency preparedness. (e.g., Code Disaster). b - Ensures that unit environment meets regulatory requirements at all times (no cardboard boxes on the floor, safe passages). 7 - PROFESSIONAL DEVELOPMENT a - Functions as a preceptor for new employees. b - Facilitates efficient hand off shift to shift. c - Demonstrates dependability/flexibility in meeting scheduling needs of the unit and Hospital. d - Utilizes critical thinking and problem solving in day to day operations as well as emergent situations. e - Communicates appropriately and effectively utilizing the chain of command. f - Assumes an active role in keeping informed about changes in hospital policy, procedure, and equipment. 8 - COMPLIANCE a - Works within legal, regulatory and ethical practice standards relevant to the position. b - Complies with applicable policies and procedures.. c - Safeguards the privacy and security of patient information. The employee complies with policies and procedures relating to SSHs privacy and security programs. d - Brings potential compliance issues to a manager, supervisor, director or VP. e - Complies with the mandatory education requirements of the compliance, privacy and security programs. 9 - PATIENT/FAMILY CENTERED CARE a - Conveys respect for values, preferences, and expressed needs of the patient and family. b - Communicates and collaborates effectively with patients and families to promote patient health and well-being. ESSENTIAL FUNCTIONS (Cont.) 1 - Technology and Learning a - Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization. b - Embraces technological advances that allow us to communicate information effectively and efficiently based on role. Physical Requirements: General Activity - Frequent Standing/Walking Required, No Driving Motion - Frequent Activity Required-pushing, pulling, lifting, bending Motor Skills - Use of hands required, Use of feet required Weight/Force - Light lifting required (