Unit Ambassador- SMC Emergency Center - Spartanburg Regional Healthcare System

The Unit Ambassador is responsible for patient related clerical activities, departmental clerical duties, computerized order entry procedures, and other unit activities, as assigned. The Unit Ambassador must be able to provide and understand the specific communication needs of patients, families, and visitors. The Unit Ambassador will collaborate with Leadership in developing and implementing the Spartanburg Regional Healthcare System’s Mission, Goals and Values.

Education

• High School Graduate or equivalent
• Completion of Unit Secretary Course or equivalent healthcare experience to include Medical Terminology

Experience

• N/A

License/Registration/Certifications

• Heart Saver - CPR

Required Skills

• Demonstrates proper business and telephone etiquette and sound judgment in receiving and placing calls
• Basic Computer Skills
• Identifies areas for improvement and seeks ways to work on self-defined weaknesses
• Assists patients by answering call lights in person, and helping with requests when able or notify nurse or unlicensed assistive personnel (UAP) in a timely and courteous manner
• Pass warm washcloths before meals, for quiet time or at bed time to prepare patients for meal times and sleep hours
• Welcomes and greets patients upon arrival to the unit and rounds on patients every 3 hours
• Delivers meals/snacks, water and ice in a timely manner
• Straighten Rooms - clear off bedside table; help keep rooms tidy
• Knowledgeable in use of and response to Facility Alert, Medical Alert, Medical Emergency Systems
• Proactive in addressing potential needs of patients
• Assist with admissions, transfers and discharges through clerical duties
• Remains committed to unit, department and division goals
• Attends continuing education classes offered at Spartanburg Regional Healthcare System
• Reports risk management concerns to appropriate person
• Adheres to system wide standards of behavior
• Adheres to proper chain of command
• Maintain minimum level of supplies for unit and/or patient care area
• Answers questions and directs visitors/family in a courteous manner
• Other duties as assigned

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