Unified Communications Engineer III - University of Maryland Medical System

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

I. General Summary

Under limited supervision, provide primary implementation and support of large enterprise multi clustered Cisco UC infrastructure environment. Works on problems of diverse scope where analysis of situation requires high-level technical evaluation, judgment and problem solving. Responsible for maintaining enterprise Cisco UC environment, applications and monitoring for alerts and anomalies.

II. Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Provides wide range of support for Enterprise Cisco Call Manager, UCCX, Unity, Jabber, VCS, Expressway, and all other UC Communications, and Telephony related systems.
• Provide technical expertise in configuration and troubleshooting of Enterprise Unified Communication system
• Provide POC’s and product/solution evaluations.
• Collaborate, and provide support and training to Telecom Techs and level II Engineers
   

III. Education and Experience

• Bachelor's Degree in a health, science, or business field, or an equivalent level of professional experience required.
• At least 6 years designing, installing, and troubleshooting in Unified Communication environment.
• CCNA Collaboration (Preferred).
• SIP, H.323 and MGCP voice protocol, configuration experience is necessary.
• Fundamentals of Networking (TCP/IP, SIP, DHCP, Route / witch basics)

IV. Knowledge, Skills and Abilities

• Expert knowledge of Cisco UC communications design, configuration, technology concepts and methodologies.
• Expert knowledge of configuring and troubleshooting Voice Gateways/Gatekeepers.
• Must be able to effectively interact with the end users, engineers from different teams inside and outside of department, project managers, and management teams. Must be able to participate and represent the team in ongoing projects and meetings.
• Great Customer Experience skills
• Webex Calling and Webex Call Center experience is a plus

All your information will be kept confidential according to EEO guidelines.

Compensation:

Pay Range: $51.381-$62.799
Other Compensation (if applicable):
Review the 2024-2025 UMMS Benefits Guide