Unified Communication Lead - ApTask

About Client:
The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong emphasis on employee training and development. Client is known for its commitment to innovation and invests in research and development to stay at the forefront of technological advancements.
It offers a comprehensive set of services, including:
IT Services: Application development, maintenance, and testing.
Consulting: Business consulting, IT strategy, and digital transformation.
Business Process Outsourcing (BPO): Outsourcing of business processes to improve efficiency.
Enterprise Solutions: Implementation and support of enterprise-level software solutions. Digital Services: Services related to digital technologies, such as analytics, cloud, and IoT.



Salary Range: $120K-$130K/Annum



Job Description:
Technical/Functional Skills /MUST HAVE SKILLS:

• Telephony Infrastructure, AV Operations & Unified Communications.
• Hands on experience with video, content sharing and collaboration tools (MS Teams, Webex, MTR’s, Cisco, Crestron tools).
• Deep knowledge & hand on experience with CUCM, Telepresence, VCS, Expressways, Room OS, Webex & Webex control hub.
• Experience with voice and video infrastructure tools & components (Cisco, Microsoft, Avaya, MTRP, TAC, etc.)
• Knowledge of networking and network security stack (Web Proxy, SSL decryption...)

• Manage a team of engineers and operations staff to ensure reliable operation of all unified communications voice and video systems, to include on premise infrastructure as well as cloud-based services.
• Maintain and troubleshoot unified communication infrastructure, including servers, gateways, routers, switches, handsets and other related devices.
• Work closely with other departments such as network engineering, application development, and cyber security, to deliver integrated solutions and enhance end-user experience.
• Develop and document standard operating procedures, installation guides, user manuals, and training materials to support unified communication systems.
• Implement engineering plans for voice and video communications services, conference room technologies and collaboration experiences.
• Collaborate with other departments to ensure that all voice and video communications services are integrated with other business systems.
• Evaluate unified communication solutions based on cost, performance, security, scalability, and usability criteria and make recommendations for improvements or replacement.
• Develop and maintain budgets for all unified communications systems.
• Ensure that all unified communications systems are secure and meet regulatory requirements.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 10+ years of experience in unified communications, network engineering, and operations
• Strong knowledge of voice and video communications systems, conference room technologies and collaboration tools.
• Experience managing engineers and operations staff.
• Excellent communication and interpersonal skills.
• Strong troubleshooting, problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Experience with Telephony Infrastructure (Cisco, Avaya, MS Teams)
• Experience with video, content sharing and collaboration tools (MS Teams)
• Experience with social networking and messaging tools (Yammer, Slack, MS Teams)
• Experience with voice and video infrastructure tools & components (Cisco, Microsoft, Avaya, etc.)
• ITIL certified
• Strong knowledge of voice and video communications systems, conference room technologies and collaboration tools.
• Strong troubleshooting, problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Experience with

• Telephony Infrastructure, AV Operations & Unified Communications.
• Hands on experience with video, content sharing and collaboration tools (MS Teams, Webex, MTR’s).
• Deep knowledge & hand on experience with CUCM, Telepresence, VCS, Expressways, Room OS, Webex & Webex control hub.
• Experience with voice and video infrastructure tools & components (Cisco, Microsoft, Avaya, MTRP, TAC, etc.)
• Knowledge of networking and network security stack (Web Proxy, SSL decryption...)"At least three questions and answers for ‘must-to-have’ skills.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com .