Underwriting Assistant/Analyst - Converge Insurance

Who Are We:

Converge Insurance is a forward-thinking, technology-driven company specializing in cyber risk and insurance solutions. Our mission is to empower businesses to navigate the complexities of the digital age with confidence. By combining deep industry expertise, innovative products, and cutting-edge analytics, we deliver tailer risk management and insurance solutions that protect organizations from evolving cyber threats. At Converge, we are committed to fostering a culture of collaboration, innovation, and customer focus, ensuring our clients and partners receive unparalleled support and protection. Join our team and be part of a company shaping the future of cyber insurance.

About the Role

As an Underwriting Analyst you will have insurance experience in addition to strong customer service and analytical skills. We're looking for candidates who:

• Accountability: Takes ownership and responsibility for actions and outcomes, performance and results
• Analytical Thinking: Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause / effect relationships and explores alternative solutions to support sound decision-making
• Change Management / Resilience: Remains energized and focused in the face of ambiguity, change or strenuous demands
• Communication: Demonstrates effective verbal, written, and listening communication skills
• Customer Focus: Provides service excellence to internal or external clients
• Judgment / Decision Making: Exercises sound judgment, makes decisions and commits to a position
• Leveraging Differences: Works with and includes people from different backgrounds, experiences, cultures, races, etc…

• Participates with Cyber Underwriters in the new business and account renewals that support underwriting decisions that are consistent with Converge growth and retention goals.
• Partners with Underwriters to establish support needs for new and in force policies (i.e., identify / gather relevant account information to quote and / or bind the policy etc.)
• May prepare underwriting referrals (i.e., security exposures, security controls, updated account information, etc.)
• Manages account documentation (i.e., proposals, certificates, collateral agreements, policy change, endorsements, cancellations, broker record changes, letters of experience etc.)
• Communicates with brokers / agencies, insureds / customers, and internal departments. (i.e., researches and resolves issues, responds to inquiries and questions).
• Provides administrative support and other related services as needed (e.g., input account information into system).
• Participates in projects / assignments as needed.
• Responsible for all administrative tasks associated with assisting the underwriter with the full lifecycle of a risk.
• Reserve new business quotes
• Prepping files for renewal including file organization, loss runs and contract comparison
• Issuing new business policies, renewal rewrites, and endorsements including document creation, file maintenance and systems updates
• Issuing decline letters
• Maintain underwriting files and documentation to the required standards
• Establish and maintain strong customer relationships with both internal Underwriters, Sales teams, and external customers
• Undertake ongoing compliance and regulatory training as required.
• Adhere to company policies, procedures, and guidelines.
• Present positive customer experience for clients and to colleagues. Work effectively as part of the team.
• Assist in completion of ad-hoc projects that arise

Qualifications Desired:

• 1-3 years of insurance industry experience preferred
• Intermediate time management skills and ability to prioritize daily assignments
• Must be highly organized with ability to handle multiple tasks simultaneously to meet deadlines
• Advanced attention to detail
• Advanced verbal and written communication skills required to manage customer service requests, provide information to Insurance professionals and to respond to oral and written instructions
• · Strong cyber security knowledge and know-how and stay ahead of emerging technology and tools
• · Strong Microsoft Office (Excel, Word and PowerPoint) skills