Undergraduate Admissions Counselor - Concordia University - Irvine Ca

OFFICE PROFILE: The Office of Undergraduate Admissions is responsible for the recruitment, admission, and enrollment of traditional undergraduate students to Concordia University Irvine.

ROLE: Responsible for recruiting prospective students and maintaining contact throughout the admissions funnel via daily calls, emails, texts and in-person appointments. The Admissions Counselor will evaluate application from prospective students and make recommendations for admissions decisions. All activities of this position are to make a contribution to the fulfillment of the mission of the university.

APPOINTMENT:

• Recommended by the Director of Undergraduate Admissions
• Approved by the Associate Vice President of Enrollment

STAFF RELATIONSHIPS:

• Report to the Assistant Director of Undergraduate Admissions for daily supervision
• Interact and function cooperatively with Undergraduate Admissions staff and other campus personnel

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING.

To perform this job successfully, an individual must be able to accomplish each of the below duties satisfactorily:

1. Represent the University through strategic recruitment of prospective students
2. Manage recruitment territory based on geographic region and/or student group. Be responsible and accountable for meeting enrollment target based on University goals.
3. Maintain regular communication with and provide timely and accurate responses to prospective students via telephone, text message, email, social media, and scheduled and walk-in appointments. Conduct individual and group presentations. Provide campus tours as needed.
4. Counsel students and families on admission requirements, financial aid and enrollment procedures
5. Monitor progress of student applications. Request and collect supporting documents to complete application files. Maintain and monitor application roster of between 400-700 applicants
6. Utilize TargetX CRM (customer relationship management) database to communicate with and track activity of prospective students. Produce and monitor funnel reports
7. Present effective small and large group presentations of the university to prospective students, parents, counselors, alumni, pastors and youth leaders both on and off campus
8. Develop and maintain relationships with important influencers and partners including high school counselors, community college transfer centers, community-based organizations, churches, and youth pastors
9. Recruit students via various off-campus events and activities including college fairs, high school and community college visits, church visits, and regional yield events
10. Maintain current knowledge of University principles, programs, policies and procedures
11. Other duties as assigned

EDUCATION AND/OR EXPERIENCE

Bachelor's degree (B.A.) is required. Related experience in recruitment, education, sales or marketing is preferred.

QUALIFICATION REQUIREMENTS:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent written and verbal communication skills
• Ability to offer excellent customer service to persons from a wide range of backgrounds and experiences; demonstrated strong interpersonal skills
• Demonstrated effective time management and ability to work independently, multi-task and be adaptable to quickly changing needs and priorities
• Strong collaborative and team-oriented skills
• Demonstrated proficiency with Microsoft Office and software applications; experience with CRM and/or university enterprise system preferred
• Excellent organizational skills with strong attention to detail and accuracy
• This position requires occasional evening and weekend work and seasonal travel (three to six weeks in the fall and one to two weeks in the spring)

LANGUAGE SKILLS:

• Ability to read, analyze, and interpret university procedures, general information, educational and professional publications, synodical procedures, and/or governmental regulations
• Ability to write reports, correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of staff, faculty, administration, students, families, and/or the general public

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

REASONING ABILITY

• Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations

SAFETY:

Employees are responsible for complete cooperation with all aspects of the safety and health program, including compliance with all rules and regulations and for continuously practicing safety while performing their duties.

OTHER SKILLS AND ABILITIES

Attitude and Demeanor

• Exemplify Christian philosophy of the Concordia University mission statement in all aspects of day- to-day duties and responsibilities assigned in this position
• Communicate warmth, understanding and helpfulness when interacting with students, staff, faculty and the general public
• Develop and maintain positive relationships with all who come into contact with this department
• Exhibit a cheerful, positive, loyal, team-member attitude toward the purposes, programs, policies and goals of the university
• Maintain confidentiality on matters pertaining to this office and the campus as a whole
• Constantly strive to improve performance

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Repetitive motions using a computer keyboard
• May require rising and sitting repeatedly
• Ability to lift, pull, grasp, stoop, and reach to utilize 5-drawer file cabinets
• May require climbing stairs and walking indoors or outdoors to various offices on campus

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works in outside weather conditions while taking prospective students on tours. The noise level in the work environment is usually moderate.