UKG Pro and Dimensions - Senior Analyst at Ciber Global

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include paid time off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

UKG Pro and Dimensions – Senior Analyst:

Job Description:

The experienced UKG Pro and WFM (Dimensions) Analyst is responsible for reviewing, analyzing, and evaluating business systems applications to support departmental and end-user needs. The senior analyst is responsible for production support including application operations, enhancements/incidents, configurations, and development. The senior analyst will be responsible for developing, configuring, and delivering effective UKG Pro and WFM-specific solutions for HTC's client(s). You will work closely with the client's HR and Finance teams as well as others within the Support Teams to ensure strong partnerships and alignment between business needs and the application solutions. Strong communication and teamwork skills are required.

Primary Responsibilities:

• Serve as the liaison between client HR and Finance teams to understand business practice and processes and to ensure business needs and system requirements align.


• Work with client Business Owners and Technical Teams for requirements gathering (integration) and prepare functional documentation.


• Gap analysis and implications.


• Configure, troubleshoot, and maintain UKG Pro and WFM integrations.


• Responsible for production support of UKG Pro and WFM/Dimensions and Kronos WFC (Workforce Central) applications, its integrations, and customizations ensuring responsiveness to customer requests and quality of work.


• Responsible for functional design, configuration, and support of applications with a primary focus within UKG Pro and WFM/Kronos WFC HR and Time and Attendance domain.


• Evaluate system application needs of operating department users and make recommendations on solutions.


• Develops, tests, and modifies internal applications systems, databases, and operational environments.


• Designs applications, modules, and/or approaches, and application configurations as required.


• Designs Dashboards through UKG BI reporting and analytics.


• Prepares test data, codes, reviews, tests, debugs and manages the  implementation of system application building.


• Reviews, revises and updates program configuration as required.


• Ensures that documentation is created for all systems applications designed or modified.


• Works toward stated levels for customer satisfaction goals / objectives by performing related duties and requirements in meeting program objective, as set forth by the client by promoting HTC’s policy in servicing the account.


• Maintains technology expertise, keeping current with evolving systems applications analysis, programming and database technology.


• Maintains a positive work atmosphere by behaving and communicating in a manner that promotes a favorable working relationship with customers, clients, co-workers and management.


• Owns their portfolio of solutions by keeping abreast of enhancements, patches, and upgrades and ensuring that these are communicated to HTC and client leadership and implemented timely.


• Other duties as assigned.

Knowledge, Skills and Abilities (KSAs):

• Experience on migration from WFC HR and WFC Payroll and Timekeeping to UKG PRO and WFD.


• Experience working on various modules of Kronos and Dimensions (Attestation, Analytics, Accruals, Extensions etc.) is a must.


• Understanding of WIM integrations.


• Requirement gathering.


• Excellent oral, written, interpersonal, and communication skills.


• Strong analytical, problem solving, and multi-tasking skills.


• Strong work ethic, team and customer service orientation, proven dependability and promptness.


• Familiar with relational databases and client-server concepts.

Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, or related field.


• 5 years of system application’s analysis experience.


• At least 3 years of experience with UKG Pro (Ultipro) and Dimensions functional and technical areas like HR, Payroll, Timekeeping, Scheduling, Mobile App and System configuration.


• Experience with configuring and supporting UKG (Ultimate Kronos Group) Dimensions required.


• Experience working with Kronos WFC (Work Force Central) required.


• Migration from WFC to Dimensions preferred.


• UKG Pro BI Report Development experience required.


• WFD Reporting and integration experience required.


• SQL experience preferred.


• Integration & Interface experience preferred.


• Integration using Dell Boomi or Web Methods a plus.


• Experience in a healthcare setting preferred.

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

For information on the compensation range for the job and an overview on benefits that HTC Global Services offers please email compensationrange@htcinc.com. The salary, other compensation and benefits information shared by HTC would be accurate as of the date of sharing the information. The disclosed range would consider factors not limited to, geographic location, educational qualification, relevant experience, certifications, skills, suitability/fit for the role, and business or organizational needs. HTC Global Services reserves the right to modify the ranges at any time, subject to applicable law.