UIX UX Designer - W2 - eTek IT Services, Inc.

Job Description

We are looking for a seasoned, service minded designer to help us envision what a simple, trusted, and connected experience looks like for our customers across spaces products in health wellness. As a designer, you will partner closely with product managers and other designers. You will represent advocate for customers associates by providing experience design strategy in a defined space and staying involved in the end-to-end process of execution.&

Qualifications (Non-Negotiables)&

• Hands-on service design experience in multi-product ecosystem is a MUST.&

• Have work samples for journey mapping service blueprinting – real work experience&

• Can do attitude/Growth mindset: up for challenges&

Nice-to-haves&

• Bonus if you have working experience in any of the followings:&

• Experience in healthcare industry&

• Experience in understanding documenting workflows across digital platforms&

• Communication Strategy&

• Digital Product Strategy&

• Quant and/or qual research skills&

• Creative Writing&

• Digital Marketing Experience&

• Analytics&

Key Responsibilities

Improving digital healthcare experience for customers associates

Creating Omni-Channel Customer Journeys

Presenting storytelling to get cross-functional engagement buy-in

Prioritizing problems and opportunities with stakeholders to make things happen

Design, present, and deliver the service blueprint

Discover, visualize, and communicate existing services via research, prototype, journey map, and service blueprint