UI Customer Service Representative - Statewide - State of South Carolina

Business is booming in South Carolina! Are you ready to be a part of developing and connecting the next generation of workers in this state? Year after year, experts pick our state as one the best in the country for doing business. Just last year, South Carolina announced more than 14,000 new jobs and $10 billion in capital investment. Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses. And our hospitality industry is primed to take off as travelers from around the world continue to discover the beauty and accessibility of South Carolina’s mountains and coast.
 
Here at the South Carolina Department of Employment and Workforce (DEW), we are laser-focused on connecting every jobseeker who comes through our doors with their next great career opportunity!  Are you looking for a meaningful position at an agency brimming with optimism and camaraderie that also offers job security, affordable health insurance, great retirement benefits, and work-life balance? If so, continue reading to discover your chance to make a difference at DEW! 

Job Description:  
This position reports to the Unemployment Insurance Division in one of five Hubs across the state.  Incumbent serves as a dedicated customer service representative responsible for handling inbound calls regarding Unemployment Insurance (UI) inquiries from Claimants, Employers, and other Stakeholders. Responsibilities include providing general information and guidance in line with the operational procedures and guidelines of the South Carolina Department of Employment and Workforce (DEW), to include escalation when appropriate.