Position Purpose:

• As a UAS Maintenance Manager and Instructor, you will be responsible for maintaining all UAS equipment, delivering maintenance training to staff, supporting flight training operations, and managing inventory. Your role includes performing regular inspections and repairs, developing and conducting training programs, collaborating with flight teams to ensure UAS readiness, and keeping accurate inventory records. Strong technical knowledge, excellent communication skills, and experience in UAS maintenance are essential for this position.

Major Responsibilities and Duties:

• Support the Director of Operations with scheduling and logistics for Employer maintenance training.
  • Coordinate and manage the logistics for training sessions, ensuring all necessary resources and personnel are available.
• Support the Director of Operations and Project Managers with ongoing contracts.
  • Assist in the management and execution of contracts, ensuring compliance with terms and timely delivery of services.
• Serve as onsite Employer representative at training sites.
  • Act as the primary point of contact for Employer at training locations, ensuring smooth operations and addressing any issues that arise.
• Interact with customer's personnel to achieve learning objectives and contract requirements.
  • Engage with clients to understand their needs and tailor training programs to meet their specific objectives.
• Support coursework/curriculum development.
  • Contribute to the creation and updating of training materials, ensuring they are current and effective.
• Provide support to product development, sales, and business development teams.
  • Collaborate with various teams to enhance Employer products and services, providing insights from training experiences.

• Assist with managing client relationships, expectations, and enhance opportunities for growth of existing business.
• Monitor and update training frameworks to ensure they remain relevant and effective.
• Assist with the security, tracking, and maintenance of Company equipment with Company compliance software.
  • Ensure all training equipment is properly maintained, tracked, and secured using compliance software.
• Stay informed about industry regulations and advancements to ensure training programs are up-to-date.
• Remain current on Company products and services .
• Maintain site equipment.
  • Perform regular maintenance on all site equipment to ensure optimal functionality and safety.
• Monitor inventory levels, order supplies, and manage stock to ensure all necessary materials are available for training and maintenance activities
• Complete all applicable maintenance documentation.
  • Accurately document all maintenance activities, ensuring compliance with regulatory and organizational standards.
• Conduct maintenance training.
  • Provide training to students and staff on proper maintenance procedures and best practices.
• Support flight trainings.
  • Assist in the preparation and execution of flight training sessions, ensuring all equipment and personnel are ready.
• Implement aviation standards and regulations as well as best practices.
  • Ensure all training and maintenance activities adhere to the latest aviation standards, regulations, and best practices.
• Other duties as assigned.
  • Perform additional tasks as required to support the overall mission and goals of the organization.

Qualifications:

• Bachelor's degree (preferred)
• Minimum of 5 years of experience in aviation operations, technician, quality management, or related field.
• FAA Remote Pilot certification
• FAA Private Pilot (preferred)
• FAA Airframe & Powerplant (preferred)
• Working knowledge of Microsoft Office programs
• Excellent organizational skills
• Desire for excellence in all aspects of work
• Ability to manage multiple projects/time in order to accomplish the required tasks
• Self-motivated, ability to work independently with minimal supervision
• Ability to anticipate requirements and act proactively to support project requirements

Physical Requirements/Work Environment:

• Most training is provided virtually, but the instructor may need to provide on-site instruction, or training support in various locations in the Florida Panhandle.
• Travel to customer locations to provide training may be required (all travel costs reimbursed).
• Position requires work in both office and classroom environments and outdoors for flight training in different weather conditions.
• Must be able to hear well and speak clearly.

Key Results Areas (KRAs) with Performance Values:

1. Training Coordination and Logistics:
   • Objective: Efficiently coordinate and manage the logistics for maintenance training sessions.
   • Measurement: Number of training sessions successfully scheduled and executed without logistical issues.
   • Performance Value: Achieve 95% on-time training session execution with zero logistical issues.

2.Contract Management:

• Objective: Support the Director of Operations and Project Managers in managing ongoing contracts.
• Measurement: Timely and accurate execution of contract deliverables, compliance with contract terms.
• Performance Value: Ensure 100% compliance with contract terms and timely delivery of all contract-related services.

3.Onsite Representation:

• Objective: Serve as the primary Employer representative at training sites.
• Measurement: Client feedback on onsite support, resolution of onsite issues.
• Performance Value: Maintain a client satisfaction score of 90% or higher for onsite support.

4.Client Interaction and Learning Objectives:

• Objective: Engage with clients to achieve learning objectives and meet contract requirements.
• Measurement: Client satisfaction scores, achievement of learning objectives.
• Performance Value: Achieve a client satisfaction score of 90% or higher and meet 90% of learning objectives.

5.Curriculum Development:

• Objective: Contribute to the development and updating of training materials.
• Measurement: Quality and relevance of training materials, frequency of updates.
• Performance Value: Update training materials quarterly and ensure 100% relevance and quality.

6.Product and Business Development Support:

• Objective: Provide support to product development, sales, and business development teams.
• Measurement: Contribution to product enhancements, sales growth, and business development initiatives.
• Performance Value: Contribute to at least two product enhancements and support a 10% increase in sales annually.

7.Training Framework Updates:

• Objective: Support the development and tracking of training framework updates.
• Measurement: Timeliness and accuracy of framework updates.
• Performance Value: Ensure 100% timely and accurate updates to the training framework.

8.Equipment Tracking and Compliance:

• Objective: Ensure the security, tracking, and maintenance of Company equipment.
• Measurement: Equipment uptime, compliance with maintenance schedules, and security protocols.
• Performance Value: Maintain 90% equipment uptime and 100% compliance with maintenance schedules and security protocols.

9.Regulatory and Industry Knowledge:

• Objective: Stay current on UAS regulations and industry developments.
• Measurement: Implementation of regulatory changes in training programs, participation in industry events.
• Performance Value: Implement 100% of relevant regulatory changes within one month and participate in at least two industry webinar events annually.

10.Equipment Maintenance:

• Objective: Perform regular maintenance on all site equipment.
• Measurement: Equipment functionality and safety records, frequency of maintenance activities.
• Performance Value: Achieve 90% functionality and 100% safety compliance for all site equipment with regular maintenance activities.

11.Maintenance Documentation:

• Objective: Complete all applicable maintenance documentation accurately.
• Measurement: Accuracy and completeness of maintenance records, compliance with documentation standards.
• Performance Value: Ensure 100% accuracy and completeness of maintenance documentation.

12.Maintenance Training: