U.S. Logistics Specialist - iHerb

Compensation: $66,560.00

Job Summary: 

The Junior US Logistics Specialist will accomplish tasks under the US Logistics Team's guidance. This position will coordinate in English with various U.S. domestic logistics companies to ensure shipments are processed and delivered efficiently and economically.

Job Expectations:

• Perform research work, gather, and analyze data for assigned lanes and projects

• Actively identify and scope new opportunities to improve how we serve customers and business processes

• Report to the Sr. Global Logistics Manager and the U.S. Logistics Team of any discrepancies of damaged or lost shipments, customs issues, and work with logistics vendors to ensure shipments are properly delivered in a timely manner

• Maintain TMS vendor rates and routings, lead times, pick up times, logos, VAT, tracking mapping, and shipping content.

• Research lost shipments, broken items and track items 

• Support Specialists by escalating issues on a regular basis to address carriers' operational issues. 

• Perform audits, review logistics processes with the management team when needed

• Obtain quotes, prepare, and send vendor pricing update reports to the Accounting Department and the management team

• Support special projects when needed

• Support U.S. Logistics Specialist with their operational work when needed

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

   Required:

• Experience and knowledge of parcel carriers such as UPS, Fedex, etc in the U.S.

• Interpersonal skills

• Communication skills – must be able to speak, read and write in the native country's language

• Listening skills

• Problem analysis and problem-solving

• Knowledge of customer service principles and practices

• Adaptability and flexibility

• Initiative

• Stress tolerance

• High degree of accuracy and attention to detail

• Excellent organization skills and ability to effectively multi-task

Equipment Knowledge: 

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Office / Home / Warehouse environment

• Ability to work extended hours as required

Experience Requirements:

Generally requires a minimum of two (2) years of related experience.

Education Requirements: 

High school diploma required. Bachelor's Degree preferred, or equivalent experience required.

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands:  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.  The Team Member may occasionally lift or move office products and supplies up to 25 pounds.  Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:  The noise in the work environment is usually moderate.  Other factors are: