TX Desktop Support - Resource Logistics, Inc.

Job Title: Desktop Support

Location: El Paso, TX, USA, 79922

Mode : Contract (6+ Months) (Day 1 Onsite)

Rate - $20/hr on W2 (No Benefits)

Primary Responsibilities:

• Supervises a team of Tier 2 Desktop Technician personnel, including resource management and planning, hiring, development, training and performance coaching. Provides guidance and support to staff to ensure Cliental objectives are achieved
• Monitors ticket queue to ensure Service Level Agreements (SLA s) are met and that proper documentation procedure is followed
• Ensures proper support processes and standard operating procedures are documented and followed to ensure timely resolution of technology issues
• Participates in and facilitates IT meetings with internal customers and other support staff
• Ensures proper inventory management of technology equipment including maintaining stock of imaged desktops, laptops, tablets
• Escalates incidents to proper internal IT teams as needed
• Acts as team contact when manager is not available for escalation, meetings, day-to-day operations to include on-call coverage

Required Qualifications:

• Undergraduate degree or equivalent experience.
• 2+ years of supervisor experience in a technical setting
• Demonstrated leadership experience with the ability to lead and direct others to achieve or exceed individual and organizational goals and objectives
• Experience supporting executive or VIP level customers
• Ability to supervise technical staff and understand and escalate technical issues
• Ability to meet scheduled task requirements within assigned deadlines