Twin Falls Chevrolet Service Advisor - Twin Falls Chevrolet

Job Summary

As a Service Advisor at Twin Falls Chevrolet, we prioritize the value of our people and recognize that our team members are the driving force behind our success. We are seeking a dedicated and customer-oriented individual who will play a vital role in providing exceptional service experiences to our valued customers. As a Service Advisor, you will serve as the liaison between our customers and our service department, ensuring their satisfaction and building long-lasting relationships. Join our team and become part of an organization that puts people first.

We are excited to announce the opening of our brand new, state-of-the-art facility, where you will have the opportunity to provide exceptional service experiences in a cutting-edge environment. We recognize the importance of creating a workspace that reflects our commitment to excellence and innovation. Join our team as a Service Advisor and be part of a facility equipped with the latest automotive technology, designed to enhance both customer satisfaction and employee efficiency.

Benefits

• 401K Plan
• Medical and Dental 
• Paid Time Off
• Flexible work schedule 

Responsibilities

1. Customer Service Excellence: Deliver outstanding customer service by greeting customers, understanding their service needs, and effectively communicating vehicle issues and recommended services.
2. Vehicle Diagnosis and Documentation: Consult with customers to gather detailed information about their vehicle concerns, accurately documenting symptoms and relaying them to the service technicians for efficient diagnostics.
3. Service Recommendations: Discuss and explain service recommendations to customers, addressing their questions and concerns, and providing clear explanations of the work required and its benefits.
4. Service Scheduling and Coordination: Schedule service appointments, ensuring optimal utilization of service department resources and timely completion of work.
5. Upselling and Revenue Generation: Identify additional service opportunities based on customer needs and vehicle maintenance schedules, maximizing revenue for the dealership while maintaining transparency and customer trust.
6. Parts Ordering and Inventory Management: Coordinate with the parts department to ensure timely and accurate ordering of necessary parts, maintaining an organized inventory and efficient workflow.
7. Customer Relationship Management: Build and maintain strong relationships with customers, proactively following up on service visits, ensuring customer satisfaction, and addressing any concerns or issues.
8. Technical Knowledge and Training: Stay updated on the latest automotive technologies, service procedures, and warranty information to provide accurate and up-to-date information to customers.

Value of Our People:

1. Supportive Team Environment: Join a supportive and collaborative team that fosters a positive work atmosphere, encouraging personal growth and professional development.
2. Training and Development: Benefit from comprehensive training programs and ongoing learning opportunities to enhance your technical skills and customer service expertise.
3. Recognition and Appreciation: Our company values and appreciates the contributions of our employees. We have recognition programs in place to acknowledge outstanding performance and provide incentives and rewards.
4. Career Advancement: We believe in promoting from within and provide opportunities for career growth and advancement based on performance and commitment.
5. Work-Life Balance: We understand the importance of maintaining a healthy work-life balance and strive to create a schedule that accommodates the needs of our employees.
6. Competitive Compensation and Benefits: Enjoy a competitive compensation package, including salary, incentives, and benefits that demonstrate our commitment to our team's well-being and success.

Join Twin Falls Chevrolet and contribute to our commitment to delivering exceptional service experiences to our customers. Be part of a brand new, state-of-the-art facility that reflects our dedication to innovation and customer satisfaction. Apply now and embark on a rewarding career as a Service Advisor with us!

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.