Turn Help - Pembroke Pointe Apartments (Temporary) - Asset Living

Company Overview

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.   

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US.  At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed'. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.    

Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.   

Turn Help

The Turn Help is responsible for assisting in carrying out the maintenance processes of the property, including corrective, preventative, routine, and cosmetic maintenance.  Turn Help is also responsible for the make-ready process consistent with the property's operational objectives under the supervision of the Maintenance Supervisor and Community Manager.

Essential Duties & Responsibilities

• Community Maintenance
• Responsible for cleaning, trash removal, and general maintenance of grounds and residential areas, including make-ready units and common areas
• Respond to resident/management requests and work orders for community common areas, buildings, and units in a timely manner
• Ensure all repairs and replacements necessary for community common areas and units
• Responsible for daily clean up of the exterior of the community, including grounds, breezeways, and all common areas
• Perform swimming pool maintenance and cleaning and maintain accurate, timely chemical logs
• Inspect grounds, buildings, and other community features daily to daily to identify, minimize and correct hazardous property conditions or liability concerns
• Maintain preventative maintenance program that extends the life of the community while minimizing future repairs
• Responsible for understanding and following Asset key policy
• Maintain well-organized and adequately stocked maintenance shop while adhering to safety standards and OSHA guidelines
• Assist the Maintenance Supervisor in maintaining the hazard communications program; teach and promote safe work practices
• Participate in unit inspections as requested
• Report any observed violations of community rules and regulations to the Maintenance Supervisor and/or Community Manager
• Utilize property resources, equipment and supplies economically
• Perform additional tasks and responsibilities requested by Maintenance Supervisor and Community Manager
• Customer & Resident Relations
• Manage excellent customer service and monitor service request turnaround and responsiveness
• Projects a favorable image of the community to achieve property objectives and public recognition
• Ensure consistency in dealing with residents on all matters
• Enforce policies of the community that the immediate supervisor delegates

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.