TS Customer Service Representative - BankUnited

SUMMARY: The Treasury Solutions Customer Service Representative is responsible for servicing incoming calls at an expert level for Treasury Solutions clients. While handling mostly Level I calls for Treasury Solutions clients, this position also includes the handling of more complex calls / problems that may not fall within the familiarity of the Bank's Client Care Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

* Represents Treasury Solutions appropriately including being prompt and accurate with all responses and following up when necessary with the correct responses.

* Furnishes prompt, efficient, and accurate service while servicing customer inquiries.

* Takes full ownership of any unresolved problems, until a proper handoff or resolution occurs.

* Escalates to Level II and Level III as appropriate, communicating within the Treasury Solutions Division.

* Ensures that Treasury Solutions clients receive an exceptional level of service creating the ultimate client experience.

* Works, when necessary, with other divisions within BankUnited for any calls misdirected to the Treasury Solutions support line.

* Assists with clerical and other department tasks as needed.

* Reviews customer emails and writes timely and professional responses to their questions or routes them to the appropriate divisions as needed.

* Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).

* Adheres to Bank policies and procedures and completes required training.

* Identifies and reports suspicious activity.

EDUCATION

HS Diploma required, Bachelor's Degree preferred.

EXPERIENCE

* 3+ years of Call Center experience including at least 2 years of Commercial products preferred.

* Treasury Management/Cash Management products experience required.

KNOWLEDGE, SKILLS AND ABILITIES

* Knowledge of Treasury Management/Solutions' core products is a requirement.

* Bilingual candidates preferred but not required.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled