Trimble Support Specialist at CornerStone TTS

Trimble Support Specialist

Location: Phoenix, AZ 85040
Work Setting: Onsite
Type: Direct/Permanent Hire

Key Responsibilities:

• Provide Technical Support: Troubleshoot and resolve issues with Trimble hardware and software, assisting customers through phone, email, and onsite support as needed.
• Set Up and Calibrate Equipment: Prepare and configure new and rental field equipment, including GNSS systems, robotic total stations, and other Trimble devices, ensuring optimal functionality for specific customer requirements.
• Manage Rental Equipment Inventory: Track and oversee rental equipment using Microsoft Dynamics 365 Business Central, ensuring accurate check-in/check-out processes, billing, and timely fulfillment of rental orders.
• Deliver Customer Training: Conduct onsite and remote training for clients on Trimble equipment and software, ensuring they understand operational procedures and can maximize the equipment’s capabilities.
• Provide Field-Based Support: Travel to customer sites as needed to perform installations, troubleshooting, and support tasks in diverse environmental conditions.
• Document Support Activities: Record all support actions, technical issues, and resolutions in Business Central or a similar system to maintain detailed tracking and reporting.
• Maintain Inventory and Billing Accuracy: Ensure accurate inventory records, manage rental schedules, and verify proper billing for rented equipment, supporting smooth operational flow.

Key Qualifications:

• Technical Expertise in Geospatial and Surveying Equipment: At least 1 year of experience with Trimble products (e.g., GNSS receivers, Trimble Access, Survey Pro, and FieldLink), especially in support of surveying, GIS, or construction operations.
• Hands-On Field Equipment Management: Experience in setup, calibration, and maintenance of field equipment such as robotic total stations and GNSS systems, with responsibility for equipment logistics and deployments.
• ERP and Inventory System Proficiency: Strong familiarity with Microsoft Dynamics 365 Business Central or similar ERP systems for managing inventory, billing, and tracking rental equipment.
• Industry Knowledge in Surveying and Construction: Foundational understanding of surveying field procedures, MGIS data collection, and construction layout practices.
• Computer Literacy and Microsoft Office Skills: Proficiency in Windows OS and tools like Excel, Word, and Outlook, alongside basic troubleshooting of standard office hardware.
• Physical Readiness and Travel Flexibility: Ability to travel locally to client sites, work in various environmental conditions, and lift equipment up to 50 lbs as needed.

Core Soft Skills:

• Customer-Facing Communication: Ability to communicate technical information effectively with clients, both remotely and in person.
• Training and Instruction: Proficiency in teaching clients to use specialized equipment, with patience and clarity.
• Problem-Solving and Troubleshooting: Strong analytical mindset for diagnosing and resolving technical issues, often under time constraints.
• Attention to Detail: Accuracy in equipment setup, inventory tracking, and documentation.
• Adaptability and Flexibility: Willingness to handle diverse environmental and physical demands.
• Reliability and Punctuality: Consistent attendance for client appointments and field support.