Triage MA I / EMT / AEMT at University of Utah
Salt Lake City, UT 84112
About the Job
Triage MA I / EMT / AEMT
Job Summary
The ambulatory group in the Department consists of 11 pediatric subspecialty divisions and service lines that practice primarily at Eccles Primary Children's Outpatient Services building (PCOS), Primary Children's Hospital (PCH) Riverton, PCH Layton, and some satellite clinics.
The Triage Medical Assistant / EMT provides assistive care to patients. Facilitates the efficient delivery of patient care, supports the professional role of the licensed staff, and provides support and assistance as directed by licensed staff in rendering basic healthcare to the patient. Assists with clerical functions as a multi-skilled auxiliary worker. Incumbents will support designated pediatric subspecialties, with opportunities to expand and work closely with multiple disciplines.
This position is not responsible for direct patient clinical care. Primary functions include patient care coordination in a call center, separate from clinic locations. The primary job location is 200 S 250 E, Salt Lake City, UT.
The University of Utah offers a comprehensive benefits package including:
- Excellent health care coverage at affordable rates
- 14.2% retirement contributions that vest immediately
- Generous paid leave time
- 11 paid Holidays per year
- 50% tuition reduction for employee, spouse, and dependent children
- Flex spending accounts
- Free transit on most UTA services
- Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
- Professional development opportunities
Additional benefits information is available at https://benefits.utah.edu/
Additional amenities include a free membership to the onsite fitness center with state-of-the-art equipment; an outdoor patio/terrace featuring seating and outdoor games; and a variety of food truck services.
This position is full-time, 40 hours per week. Regular and punctual attendance is required.
Responsibilities
- Phone management with patients’ parents and other customers, chart review, care coordination, triage, and problem management.
- Work closely with members of the Department of Pediatrics triage team to provide high quality, efficient care to patients and their families.
- Communicate directly and indirectly with the healthcare provider to appropriately coordinate patient care.
- Discuss patient and family concerns over the phone and/or via the electronic health record.
- Provide patient/family with instructions as provided by their physician.
- Communicate lab & other test results to families.
- Assist with medication refills per division-specific protocol.
- Assist providers and staff with patient-related paperwork such as letters of medical necessity, DMV forms, school care plans and medication preauthorization.
- Communicate adjustments or changes in treatment plans to families as instructed by physician.
- Assist providers with patient and customer communication.
- Provide patient education as directed (content reflects specific MA training, guidelines, care process models, protocols).
- Report significant changes in patient condition or other pertinent patient information to the care provider.
- Actively participate in triage customer service improvement initiatives.
- Actively participate in quality improvement initiatives (i.e., CQI, TQM, Lean, 100% participation, etc.).
CommentsWorking Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation.
Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead. DisclaimerThis job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
The above job description reflects the general physical and mental demands and environmental conditions required to perform the essential functions for this position. Nothing in this job description restricts management’s right to assign or reassign duties to this job at any time. The University of Utah Health complies with the Americans with Disabilities Act, as amended and Sections 503 & 504 of the Rehabilitation Act and extends reasonable accommodations to qualified applicants or employees with disabilities. A qualified applicant must be able to perform the essential functions of the job, with or without a reasonable accommodation.
Minimum Qualifications
Required
Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.
Preferred
Completion of an accredited Medical Assisting Program or equivalency (one year of education can be substituted for two years of related work experience).
Preferences
Special Instructions
Requisition Number: PRN38321B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday – Friday, 8:00 AM to 5:15 PM (Start and end times may vary within this range). Regular and punctual attendance is required.
Department: 00848 - Pediatric Administration
Location: Other
Pay Rate Range: $18.50 to $24.96
Close Date:
Open Until Filled: Yes
To apply, visit https://utah.peopleadmin.com/postings/163525
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