Treatment Plan Coordinator - Aesthetic & Family Dentistry of Washington

We are currently looking for a qualified Treatment Plan Coordinator to join our team. The Treatment Plan Coordinator acts as a liaison between the patient and the dentist and must have excellent communication skills to effectively communicate with patients concerning the treatment plan determined necessary by the dentist. He or she helps with scheduling, explains the treatments needed, and reviews all financial agreements, fees, consent forms, and insurance information with patients. In addition, the Treatment Plan Coordinator helps with other office duties, such as maintaining patient records, managing/ordering supplies, answering phones, etc.

The ideal candidate has some post high school education or training and two years of experience in a position of similar responsibility (front desk, administrative assistant, etc.), preferably in a medical/dental office. Candidates must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. Experience with dental practice management software is highly preferred.

RESPONSIBILITIES 

• Communicates effectively with patients regarding treatment plans, financial agreements, fees, consent forms, and insurance information
• Schedules and confirms patient appointments
• Prepares financial agreements and presents cases to patients
• Reviews patient fees, the breakdown of benefits, and the list of exclusions to determine benefits
• Reviews all consent forms, financial documents, or other documentation and ensures they are properly signed by the patient
• Ensures all insurance information is correctly updated
• Attends all staff meetings, trainings, and educational classes as required
• Performs other duties as assigned

QUALIFICATIONS  

• High school diploma or GED required; some post high school education or training preferred
• Two years of relevant experience preferred
• Helpful attitude and friendly demeanor
• Highly professional and dependable
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
• Excellent telephone skills
• Strong computer and internet skills, including Microsoft Office suite
• Experience with dental practice management software a plus