Treatment Coordinator - Specialty1 Partners
High Point, NC
About the Job
Our office, Asheboro Oral Surgery - High Point, is seeking a talented full-time Treatment Coordinator to join our busy specialty practice.
We are looking for a talented and skilled Treatment Coordinator to help us accomplish our mission to improve the lives of our patients by providing a world-class specialty experience for every patient. Here is what you need to know about the role, our team and why we could be the right next step in your career.
Your Responsibilities
As a Dental Treatment Coordinator, you will play a vital role in ensuring a seamless patient experience from the initial consultation to treatment completion. Your primary responsibilities will include effectively communicating treatment plans, coordinating appointments, assisting patients with financial arrangements, and ensuring a positive and stress-free experience for our valued patients.
- Engage with patients to explain treatment options, answer questions, and address concerns in a clear and empathetic manner.
- Collaborate with the dental team to create comprehensive treatment plans tailored to each patient's needs and goals.
- Schedule appointments for treatments, consultations, and follow-up visits, taking into consideration the patient's availability and the clinic's schedule.
- Assist patients in understanding and navigating insurance coverage and financial obligations, providing accurate cost estimates, and exploring payment options.
- Maintain accurate and up-to-date patient records, treatment plans, and correspondence to ensure efficient communication and coordination.
- Work closely with the front desk and administrative staff to ensure a smooth patient flow and an organized office environment.
- Continuously update your knowledge of dental treatments, procedures, and insurance policies to provide accurate information to patients.
- Handle any patient concerns or issues that may arise during the treatment process, escalating them as necessary to ensure prompt resolution.
- This position does require you to work full-time, 40 hours a week.
As one of the essential members of our office, you will also help to facilitate/coordinate other office responsibilities as needed.
Your Background
The Dental Treatment Coordinator plays a vital role in ensuring that our patients receive the best possible care by effectively communicating treatment plans, assisting with financial arrangements, and coordinating appointments. You also have the following:
- Previous experience in a dental office, preferably as a treatment coordinator or in a similar patient-facing role, equating to 1-2 years of experience in similar work
- Strong interpersonal skills with the ability to build rapport and trust with patients and the dental team.
- Excellent communication skills, both verbal and written, to explain complex treatment information in a clear and understandable manner.
- Detail-oriented and organized, with the ability to manage multiple tasks and priorities simultaneously.
- Proficiency in dental software and basic computer skills.
- Understanding of dental terminology, procedures, and insurance processes.
- Empathetic and patient-centered approach to customer service.
- A high school diploma.
If this sounds like you, you will fit right in with the team!
Why You Should Join Our Team
A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Specialists, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.
We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.
Your Benefits & Perks
- BCBS High Deductible & PPO Medical insurance Options
- VSP Vision Coverage
- Principal PPO Dental Insurance
- Complimentary Life Insurance Policy
- Short-term & Long-Term Disability
- Pet Insurance Coverage
- 401(k)
- HSA / FSA Account Access
- Identity Theft Protection
- Legal Services Package
- Hospital/Accident/Critical Care Coverage
- Paid Time Off
- Diverse and Inclusive Work Environment
- Strong culture of honesty and teamwork
We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission.
Specialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.
Specialty1 Partners and its affiliates are equal-opportunity employers that recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at https://www.specialty1partners.com/privacy-policy/
Specialty1 Partners and all its affiliates participate in the federal government's E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire's completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.e-verify.gov and click on the Employees Link to learn more.