Treasury Sales Support Officer - Heritage Bank of Commerce

Job Code: HBC 24-31 (on-site)

Job Summary:

The Treasury Sales Support Officer is responsible for providing timely and accurate support to the Treasury Sales Team Officers.  Key responsibilities include the production, tracking, and management of internal and external documentation.

Pay Range:  Base Compensation is dependent upon role, experience, and skill set: Min- $26.30/hr Max- $43.83/hr

Primary Responsibilities:

• Provides exceptional customer service to Treasury Management clients.
  • Responds to inquiries from clients and co-workers in a professional, timely, and efficient manner.
• Oversees the Treasury Sales Outlook and DocuSign Inboxes to ensure timely response to all requests.
  • Completes and responds to identified incoming requests
• Prepares and provides Treasury Management Services documents and forms to internal and external clients. Includes paper, email, and DocuSign versions.
  • Reviews returned documentation to ensure proper completion by clients and co-workers, and submits for processing.
• Processes incoming mail and scans, communicates, and forwards to Support to process as determined. 
• Assembles data for Treasury Sales Officers in preparation of the Remote Deposit and ACH Risk Level Worksheets.
• Tracks and performs the collection of approved ACH and Remote Deposit Product Risk Level worksheets. 
• Maintains the accuracy of Master Lists and applicable related systems to ensure they are up-to-date at all times.
• Compiles and prepares department reports and certifications, including: audit, product statistics, sales, and monthly management reports.
• Tracks and allocates Third-Party Vendor Payment processing.
• Provides support for the Bank’s analysis system, assists in the opening and closing of the month, monthly reporting, and exception pricing.  Assists in tracking analysis service charge reversals.
• Oversees Remote Deposit Scanner inventory, including testing and shipping of new and replacement scanners, and collection of returned equipment.
• Provides supplemental support to AVP Treasury Sales Support Officer II for the tracking and collection of required certifications: ACH, RD, Debit Authorizations, and Third-Party Payment Processors (TPPP).
• May handle more complex requests and transactions.
• Performs all other duties and special projects as assigned. 

Qualifications:

• Three years related experience and/or training; or equivalent combination of education and experience.
• Experienced and competent in Microsoft Office suite of products and Adobe PDF.  Experience in DocuSign, Fiserv, and other bank specific programs preferred. 
• High attention to detail and high level of accuracy are required.
• Effective written and verbal communication skills in presenting and obtaining information.
• Strong team player; able to work independently.
• Displays a customer focused attitude with the ability to engage customers, build personal connections, and exhibit professionalism
• Proven time management and problem solving skills with the ability to organize, prioritize, and handle multiple tasks 

Compliance Responsibilities:

The employee is responsible for ensuring compliance with all aspects of job related laws and regulations and must maintain current compliance knowledge by attending compliance related training seminars and staff meetings and by reading pertinent compliance related materials.  

Job related laws and regulations include, but are not limited to the following:  Bank Secrecy Act (BSA); Office of Foreign Asset Control (OFAC); Vendor Management; Information and Data Security; and SEC regulations related to corporate governance and disclosure.

Heritage Bank of Commerce is an Equal Opportunity Employer committed to diversity and inclusion. We do not discriminate on the basis of race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, marital status, genetic information, disability, Veteran status, or any other characteristic protected by Federal, state or local laws.