Treasury Management Senior Specialist - Richwood Bank

Treasury Management Senior Specialist

At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive.

Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank - as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members.

Richwood Bank has a comprehensive benefits package for full-time employees including, but not limited

to, medical and wellness program, dental, vision, employee assistance plan, life insurance and

supplemental short-term disability. Full time and part time employees have access to a 401(k) plan, and

enhanced Wellness program, tuition reimbursement, and tons of professional development

opportunities!

The Treasury Management Senior Specialist will assist our sales team. They will provide quotes, recommendations and perform team sales on-site. Once products are implemented, they will support customers and be their trusted advisor, while working with our Business Developers on the relationship side. They will be responsible for the protection of the Bank's assets through adequate security and fraud prevention measures related to the Treasury Management Program.

Richwood Bank prides itself on a unique company culture and all team members should be active and engaged participants.

Essential Functions

• Responsible for managing client onboarding process with a focus on delivering high-quality service and efficiency. Ensuring new clients are onboarded swiftly while maintaining an exceptional level of service.
• Develops and drives prospecting, contact, and referral strategies for business development opportunities with new and/or existing clients. This includes developing and cultivating relationships with centers of influence and referral sources. Works closely with commercial loan officers and branch staff in onboarding, development, and maintaining new and existing relationships.
• Actively participates in joint client and prospect calls and presentations with commercial loan officers to further business development and sales efforts; leads Treasury Management discussions with clients and prospects, identifying and assessing client needs and challenges.
• Assist clients with all Treasury Management support calls regarding but not limited to online banking, remote deposit, wires, ACH, merchant services, lockbox, smart safe and accounts and positive pay.
• Identifies Treasury Management opportunities with current customer base to grow relationships for the Bank.
• Perform relationship profitability analysis of top clients and enhance the overall profitability monitoring system and process.
• Responsible for customer training, installation, implementation and maintenance to keep all Treasury Management products functioning for the customer's best use.
• Assist with client interviews to ensure systems and products are clearly defined as requested by the client.
• Perform annual remote deposit audits with customers.
• Assist with annual ACH customer risk reviews and optimize the process.
• Responsible for supporting the daily operations of Treasury Management.
• Become knowledgeable of Bank's Treasury Management products and services.
• Actively identifies and promotes Treasury Management products that align with customer needs and deliver value to clients. Analyzes and eliminates Treasury Management products that are not desirable and do not provide value to clients.
• Develop Treasury Management sales proposals and pricing for prospective and existing clients to further develop and strengthen business relationships, including developing request for proposal (RFP) letters.
• Follows up to ensure customer satisfaction and business retention.
• Maintains compliance with all government regulations, including Bank Secrecy Act, Regulation E (Electronic Funds), Regulation CC (Funds Availability,) CRA and Regulation DD, Loan Policy or other policies pertaining to your position.
• Be willing to travel to business customer locations as needed
• Assisting sales with quotes and product information for business customers
• Stay current on rates for Richwood Bank products
• Assist Team with miscellaneous office support
• Demonstrate de-escalation knowledge and troubleshooting knowledge
• Basic knowledge of cash settlements including NSF, ODP, wires, dormant accounts and charge-offs
• Creating/updating departmental Richwood Way documents

Skills and Abilities

• Leadership
• Ability to motivate others
• Ability to multi-task when needed
• Project management
• Excellent Customer Service Skills
• Ability to prioritize and make on-the-spot decisions regard customer situations, weighing customer satisfaction issues with Business Online Banking needs
• Mathematical Skills
• In-Depth knowledge of our bank products and services
• Work well under pressure and in fast paced environment
• Ability to identify opportunity to educate customers of more products and services that may fit their needs
• Strong communication skills
• High degree of accuracy
• Detailed and Organized
• Strong problem-solving skills
• Maintain Confidentiality
• Maintain Positive-Can Do Attitude
• Punctual
• Driven to succeed and openminded to learn more about new technology and products within the industry
• Knowledge of bank policies

Education

• High School Diploma or GED, College Preferred
• 3 years work experience in Treasury Management

Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.