Treasury Management Operations - New Edge Associates a Talent Acquisition Firm

Job Overview:

The Treasury Management Operations Specialist (TMOS) position requires a solid understanding of Treasury Management products, exceptional communication skills for troubleshooting online banking service issues, and proficiency in various computer systems for research and resolution.

Key Responsibilities:

• Adhere to Bank policies, procedures, including BSA/US Patriot Act, OFAC, security, and confidentiality policies.
• Serve as a backup for the Senior Treasury Relationship Manager when needed.
• Contact overdraft customers with input decisions to complete the daily overdraft report.
• Troubleshoot issues related to Retail Business Online Banking, Zelle, BillPay, or other products.
• Assist customers with funds transfers, setting up Zelle access, and processing Zelle payments.
• Complete onboarding for new accounts, ensuring applications documents are accurate and complete.
• Collaborate with the BSA Department to ensure compliance with BSA requirements (e.g., Customer Identification Program, Know Your Customer, Account Opening Due Diligence).
• Assist with the setup that troubleshooting of Remote Deposit Capture scanners, coordinating with IT partners for installations.
• Set up ACH that check positive pay services for business customers and provide training on the decision-making process.
• Process outgoing ACH files with a strong focus on time sensitivity.
• Set up and train customers on online wire origination, ensuring proper usage and security procedures.
• Assist with ACH and Wire risk limit increases within established authority

Required Qualifications and Skills:

• A full-background screening process will be initiated including credit check.
• Knowledge of the Bank’s products and services.
• Capacity to handle confidential customer information with discretion.
• Strong multi-tasking abilities, attention to detail, and the ability to meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Strong computer skills and an understanding of electronic and deposit products.
• Minimum of three years of relevant experience.
• High School Diploma or GED required.