TREASURER'S OFFICE, COMMUNICATION SPECIALIST II - Arlington County
Arlington, VA
About the Job
Arlington County’s Office of the Treasurer is seeking a creative, motivated, and tech-savvy applicant to carry out our office’s communications with the public and the County. This role is accountable for ensuring the smooth and consistent communication of relevant information to taxpayers and other stakeholders. This requires maintaining a broad and current knowledge of overall office projects in the context of the annual tax cycle, and more specific knowledge of "hot" items so that the job can focus on communication priorities. The role also involves keeping abreast of initiatives underway elsewhere throughout the County, for the purpose of coordinating messaging as appropriate. Communications are frequently reviewed directly by the Treasurer for accuracy, clarity, and effectiveness of messaging.
Specific Duties Include:
Creating annual reports and community presentations on real estate taxes and other topics using PowerPoint or similar software, in a collaborative, iterative and shared process;
Researching customer inquiries and preparing written direct communication with customers, such as emails, letters from the Treasurer, ad copy, etc.;
Updating the Treasurer’s Office website to provide timely information for customers in accordance with the annual tax cycle;
Developing an outreach and communications strategy for the public to promote the October 5 tax due date, highlighting the availability of satellite locations, and online payment options;
Reviewing/improving various office communications before they are sent to taxpayers, such as tax bills or emails sent from the payment portal (CAPP), as well as emergency messaging on the Treasurer’s Office website.
Coordinating communication with other departments/agencies as well as internal staff regarding the Treasurer's Office activities and programs;
Assisting with the design, development and implementation of a proactive social media strategy to include monitoring and maintaining the Treasurer's Office web communications services that involve social media platforms such as Twitter, YouTube, LinkedIn, Instagram, and Facebook;
Researching social media trends, tactics, and techniques to keep abreast of the latest in web communications;
Performing other administrative and special project duties as assigned.
The ideal candidate for this position is a collaborative, creative individual, able to work in a fluid and dynamic team environment. This role requires strong communication skills, specifically in writing, editing, verbal communication, digital communications, grammar, formatting, layout, and design. This person will have a strong customer service orientation, excellent analytical and problem-solving abilities, and an ability to express ideas articulately – both verbally and in writing – to a variety of audiences. This person will have familiarity with widely used digital tools and social media platforms, to keep abreast of new developments through reading, research and discussion with peers or professional networks, as well as a willingness to seek out and follow best practices.