Travel Retail Fleet Operations Manager at Heinemann Americas, Inc.

Griffin Resources is recruiting on behalf of Heinemann Americas, Inc. located in Coral Gables, FL.

Founded in 2014 as a subsidiary of Germany-based Gebr. Heinemann, Heinemann Americas has grown into a key player in cruise retail and distribution, backed by over 140 years of expertise in Travel Retail. Serving cruise lines, airports, airlines, border shops, free trade zones, and crew shops across North, Central, and South America as well as the Caribbean, Heinemann Americas is dedicated to close collaboration with clients, partners, and suppliers. Our focus extends beyond product offerings, delivering pioneering store concepts, unique services, and innovative solutions that adapt to the evolving demands of the market.

The Fleet Operations Manager is a pivotal role responsible for overseeing and optimizing retail operations across a fleet of cruise ships, ensuring smooth operations in areas such as account management, product flow, and staff performance. The role includes planning, execution, and adherence to company standards to ensure optimal revenue and product accuracy. Additionally, the Fleet Operations Manager will be physically present during critical operational phases, such as sailing and ship visits, and will work closely with People and Culture and other departments to optimize performance and scheduling. The Fleet Operations Manager is a critical role, ensuring smooth operational flow, adherence to company procedures, and the development of staff within the fleet.

Essential Duties & Responsibilities:

• Manage accounts and relationship with key external stakeholders related to fleet operations, ensuring alignment with revenue goals.
• Ensure product delivery and flow meet the company’s financial objectives by understanding on-board demand and collaborating with the internal planning teams
• Oversee product accuracy and flow, ensuring the right products are available at the right time.
• Maintain high standards of product management across the fleet.
• Partnering with Marketing on the execution of events and activations that drive brand exposure and sales
• Ensure a strong physical presence during key operational moments, including regular sailing and ship visits, to monitor and address any issues.
• Be hands-on with operations to ensure everything runs smoothly.
• Lead the performance management of General Managers (GMs) within the fleet, providing feedback and setting performance goals.
• Conduct regular evaluations to ensure high levels of performance.
• Implement promotional strategies in collaboration with the marketing team.
• Ensure flawless execution of promotional activities across the fleet.
• Ensure Standard Operating Procedure (SOP) adherence across all fleet activities.
• Lead the planning and execution of operational strategies to ensure efficiency.
• Work with HR to schedule staff and ensure adequate manpower for operations.
• Partners closely with People Business Partner to ensure projects and programs, add value to the business and increase the performance of the management and employee population.
• Structure Beauty Associates within the fleet, ensuring proper staff management.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned.

Financial Responsibilities:

• Revenue and turnover by ship

Qualifications:

• Bachelor's degree in business administration, or a related field.
• 4+ years of experience in the field of sales or operations management, within a shipboard retail or maritime environment.
• Experience in Retail, Duty-Free, and Travel Retail sectors, with a strong understanding of their unique operational and customer dynamics.
• Experience working within shipboard operations, understanding the unique challenges of managing a seafaring workforce.

Knowledge and Skills:

• Strong leadership and operational management experience within the cruise industry, preferably in fleet management and retail.
• Excellent accounting and product management skills.
• Proven ability to lead teams and manage performance.
• Experience in planning, scheduling, and ensuring SOP adherence.
• Hands-on approach, with a strong physical presence during key activities.

Physical Demands:

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodation. While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move up to 40 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus; ability to travel, as well as to balance and walk far distances, and to climb stairs as necessary.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office and travel to warehouses and vessels; there will be loud noises, dust and dirt, and other natural factors affecting the environment outside the office. Travel up to 60% for sailing and ship visits.