Travel Operations Coordinator - The Local Foreigner

Local Foreigner is a boutique consultancy specializing in high-end curated travel. Whether orchestrating a romantic weekend in Paris or planning an epic Patagonian expedition, we transform travel aspirations into flawless realities. Our mission is to deliver the most personalized travel experience through caring service and a seamless planning process. We embody a sophisticated global perspective paired with warm, personal service – qualities we look for in every member of our team.

We are seeking a Travel Operations Coordinator to join our team. The ideal candidate is a smart, super-organized, intuitive communicator who thrives in a fast-paced forward-thinking environment. The Travel Operations Coordinator will provide day-to-day support to Local Foreigner’s Travel Consultants. Responsibilities include coordinating travel arrangements, calendar management, entering data, and building itineraries. 

Local Foreigner is seeking a team player eager to support various aspects of the business. We’re looking for a motivated candidate with exceptional growth potential who thrives on building a business and is excited to grow alongside us for the long term. This is a unique chance to break into the high-end travel industry and work closely with a team of highly experienced professionals.

RESPONSIBILITIES:

• Create and keep client travel documents such as itineraries and invoices updated
• Correspond with vendors to coordinate and execute travel arrangements
• Liaise with private aviation companies and Local Foreigner flight specialist to provide flight recommendations 
• Coordinate directly with personal and executive assistants to manage schedules, organize appointments, and ensure smooth communication and timely execution of client requests and priorities
• Update and maintain client’s personal calendar, ensuring all meetings, travel itineraries, and key appointments are accurately added and organized for easy access and timely reminders
• Ensure all files and documents are saved pursuant to Local Foreigner’s best practices
• Reconfirm client itineraries before client departure
• Enter data into CRM (account/travel information, etc.)
• Track time on client trips through an online tracking system
• Learn and use Local Foreigner tools including Salesforce and Sabre

REQUIREMENTS:

• New York-based
• Bachelor’s degree
• Proven experience in customer service or hospitality background a plus
• Detail-oriented and excellent time-management and organizational skills with ability to handle multiple projects and tasks simultaneously
• Flexible and willing to work after hours and on weekends as needed to accommodate client needs, urgent tasks, or time-sensitive matters
• Knowledge of flight operations and airline industry, including but not limited to flight scheduling, ticketing, and air travel logistics a plus
• Able to handle high-stress situations and remain calm
• Team player, able to work collaboratively and within groups
• Strong work ethic; someone who identifies opportunities to take on more
• Proactive and resourceful; an intuitive problem-solver
• Outstanding written communication skills
• Ability to present, persuade and communicate effectively
• Positive attitude with passion for customer service, and a reflection of Local Foreigner’s brand ethos
• Quick-learning, and able to work in a fast-paced environment, able to navigate competing priorities confidently
• Tech-savvy, proficient with MS Office (Excel skills mandatory) and knowledge of Sabre, Adobe Suite & Salesforce will be considered a plus 

COMPENSATION:

• Salary: $62,500 Anually
• Employee medical, dental & vision benefits
• Retirement & Profit-Sharing Plan (401k)
• 15 days of Paid Time Off, 10 annual holidays, 4 religious floating holidays
• Training & Development