Travel Emergency Department Representative - American International Group

About Us

AIG Travel Guard is an industry leader providing insurance and assistance services to both leisure and business travelers worldwide.  We offer competitive salaries, great benefit packages, and generous paid time off. 

Job Details

• Full Time including rotating weekends.

• 1st and 2nd shift available including a shift differential of $3/hour for nights and weekends (8a-6p, 5a-1p, 5a-3p, and 1p-9p).

Job Description

The Travel Emergency Department handles incoming calls from American Express Card Members who are facing an unexpected travel situation around the world. The team acts quickly to provide the assistance our clients need to resolve their emergency and get back to enjoying their travel.  This may include tracking lost luggage, coordinating emergency cash wire transfers, assisting with hotel check-ins, or helping replace lost or stolen passports.  We provide these services real time, 24 hours a day, seven days a week. 

Job Requirements
Key qualities that we are seeking include:

• A record of providing outstanding customer service (1+ years preferred)

• Ability to solve complex problems within an established protocol of procedures and possible solutions

• Ability to think outside the box

• Excellent verbal and written communication skills

• Ability to effectively manage and prioritize tasks

• Ability to respond to high end clientele with professionalism

• International travel experience and geography knowledge is helpful

• Proven experience in customer support or the travel industry is a plus

• High School Diploma or equivalent required

Benefits – What AIG has to offer

• Affordable health, dental, and vision insurance plans based on your individual or family needs

• Generous Paid Time Off, Sixteen paid holidays, and Paid Volunteer Time Off

• 401k with an employer match available upon hire

• A casual dress code and fun, friendly work environment at a company that gives back to the community

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Estimated Travel Percentage (%):

Relocation Provided:

Travel Guard Group, Inc.