Travel Center Director - Golden Acorn Casino & Travel Center

SUMMARY:

Responsible for the successful overall management of the Convenience Store (C-Store), through development and direction of Travel Center Operations, in accordance with company policies, budgets, procedures and specifications.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Maintains appropriate staffing levels in the C-Store, by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining and terminating Employees, as needed.

• Provides customer-service-related assistance in the C-Store, such as assisting customers with selection and/or purchase, handling exchanges, redeeming complimentaries, and giving directions to various areas of the property.

• Conducts monthly inventory of C-Store merchandise.

• Ascertains that merchandise in the C-Store is accurately inventoried and displayed to its' best advantage.

• Utilizing effective communication skills, creatively resolves problems in the C-Store.

• Responds to special requests of customers, as well as customer complaints and inquiries in a calm, prompt, courteous manner.

• Ensures a maximum level of customer service and satisfaction in the C-Store is achieved.

• Facilitates the flow of information, by organizing and presiding over regularly scheduled departmental meetings with all C-Store Cashiers and Fuel Attendants.

• Meets with prospective Vendors as deemed necessary, and makes recommendations to the General Manager as to variety of merchandise stocked and displayed.

• Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.

• Responsible for maintaining a consistent, regular attendance record.

SUPERVISORY RESPONSIBILITIES:

Directly supervises subordinate Managers/Supervisors, indirectly supervises Employees in the C-Store.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Bachelor's degree from a four-year college or university; or four to six years related experience and/or training; or an equivalent combination of education and experience.

SPECIAL QUALIFICATIONS:

Must possess excellent communication and organizational skills. Three to five years retail experience required, with progressive supervisory/managerial experience.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Employees of company.

MATHEMATICAL SKILLS:

Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Employee is regularly required to talk or hear. The Employee is also regularly required to stand; walk; sit; and use hands to finger, handle, or feel objects, tools or controls. The Employee is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud.